Jessy Rezk

Motivated fresh graduate, holding the degree in English education, linguistics and literature studies at faculty of Arts, English Section.

BUB and Corporate Banking Associate - Emirates NBD - Suez branch

(2025-11 - 2026-05)

• Conducted comprehensive client onboarding and Know Your Customer (KYC) / Anti-Money Laundering (AML) compliance checks, streamlining the approval process for new corporate accounts
• Supported the structured execution of corporate banking products, including syndicated loans, trade finance, asset based lending and treasury management solutions.
• Collaborated with cross-functional teams (Legal, Compliance, treasury and Credit Risk) to facilitate the timely closing and documentation of corporate credit facilities.
• Managed Corporate business for 6 months straight, where i learnt all about corporate management and corporate financing
• Dealt with Business Banking and their portfolios and their financial services.
• Created a big network at corporate business and banking among Business owners and well known companies in Cairo, Suez, Canal and Delta regions.

Priority Customer Service - Emirates NBD - Suez and Teda Branches

(2025-08)

• Providing personalized, high-touch customer service to Priority and Wealth Banking clients, ensuring a premium experience aligned with Emirates NBD's service standards.
• Assisting Priority clients with account management, investment product guidance (non-advisory), loan applications, credit card services, and digital banking support.
• Coordinating with Relationship Managers and Wealth Advisors to support clients' financial needs.
• Supporting onboarding of new Priority clients by guiding them through documentation, account opening procedures, and product features.

HSBC GCC PREMIER Agent - HSBC BANK - UAE, Bahrain, Qatar

(2024-08 - 2025-06)

Serving UAE, BH and QTR regions and Special categories

• Efficiently managed and resolved a wide range of customer inquiries and service requests across HSBC's retail and Premier banking segments in the UAE, Bahrain, and Qatar.
• Provided expert support on day-to-day banking matters, including account management, new card and account requests, online banking assistance, travel notifications, and card closures.
• Handled sensitive issues such as lost or stolen cards, ATM card retention, account blockages, and potential fraud, ensuring prompt action and customer reassurance.
• Delivered clear guidance on HSBC's digital platforms, supporting clients in navigating both the website and mobile application to enhance their digital banking experience.
• Demonstrated thorough knowledge of regional operations, products, and regulatory nuances across all serviced markets, tailoring support accordingly to uphold HSBC's standards of excellence.

Contact Center Specialist – GULF Market - Tabby - UAE, Saudi Arabia, Kuwait, Bahrain

(2025-06 - 2025-08)

• Delivered top-tier customer support via phone, email, and live chat to users across the UAE, Saudi Arabia, Kuwait, and Bahrain, ensuring a smooth BNPL (Buy Now, Pay Later) experience.

Bachelor's degree - English Linguistics, Literature and Psychology - Suez University (2019-10 - 2024-06)