K Hardie

Provided exceptional customer support via phone, email, and chat channels Successfully set XX appointments per day, consistently meeting or exceeding monthly targets Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments

BDC Representative at Ourisman CDJR (2023-06 – 2025-07)

• Provided exceptional customer support via phone, email, and chat channels
• Successfully set XX appointments per day, consistently meeting or exceeding monthly targets
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Performed regular audits of data entries to identify and correct errors, maintaining a high level of accuracy

Front Desk Receptionist/Administrative Assistant at Waldorf Chevrolet Cadillac (2022-12 – 2023-06)

• Maintained a professional attitude with customers, co-workers, customers, vendors.
• Followed federal, state, and local law as well as company policy about safeguarding all confidential information.
• Comprehend and monitor performance reports. As well as manage customer receipts and dealership tags.
• Take cash and credit/debit payments.
• Document tag and title information in employee booklets.

Front Desk Receptionist at DARCARS Automotive Group (2022-04 – 2022-12)

• Appointment scheduling
• Making receipts
• Filing documents
• Taking payments
• Answering phone calls in a professional manner.

Data Entry/Customer Service at J.C Appliances (2021-03 – 2021-10)

• Assists with statistics and weekly reports
• Enter specific customer data in to a CRM database by inputting alphabetic and numeric information on keyboard
• Processing incoming provider agreement forms
• Verify correct data and delete unnecessary data before entering into CRM.
• Protects information by keeping information confidential
• Maintaining operations by following policies and procedures; reporting needed changes

Associate's degree in Information Technology – Strayer University (2025-01)

– Prince George's Community College (2024-08 – 2024-12)

High school diploma – Henry E. Lackey High School (2016-01 – 2020-06)