Kamel Osama

Results-driven Operations Manager, Cost Control Manager, and Data Analyst with 19+ years of progressive experience across operations management, cost control, quality assurance, and inventory management in the food & beverage and retail sectors. Proven expertise in designing and deploying Power BI dashboards and KPI reporting systems that transform raw operational and sales data into actionable business intelligence. Advanced proficiency in Power Query, DAX, data modeling, and Microsoft Excel, with a demonstrated ability to bridge operational leadership with data-driven decision-making to reduce costs, improve process efficiency, and drive measurable business outcomes.

Data Analyst (Part-Time / Freelance) at Self-Employed (2025-01 – Present)

Provide part-time data analysis and Power BI dashboard development services alongside full-time operations role.

• Design, build, and maintain Power BI dashboards for call center performance, sales analytics, and entertainment analytics clients.
• Deliver KPI reporting, data visualization, and business intelligence insights to support client decision-making and strategic planning.

Production & Cost Control Manager at Sweets Factory (2025-01 – Present)

Oversee end-to-end production operations and cost control for a confectionery manufacturing facility.

• Monitor production costs, raw material consumption, and manufacturing KPIs to control expenses and drive operational efficiency improvements.
• Coordinate cross-functional teams across production and quality departments to maintain operational standards and product quality benchmarks.

Sales Manager at Especial Akher Saa (2023-01 – 2025-01)

Directed sales operations across a network of 11 branches with full accountability for performance management, staffing, and inter-branch coordination.

• Monitored branch-level sales KPIs and implemented data-informed strategies to improve performance consistency across the branch network.
• Optimized resource allocation and standardized reporting processes across branches to meet sales targets and service delivery standards.

Operations Manager at Crazy (2020-01 – 2022-01)

Managed daily operations across 10 branches, ensuring consistency in service delivery, operational processes, and brand standards.

• Oversaw staffing, inventory management, and quality assurance programs across the multi-branch network.
• Tracked operational KPIs, prepared executive performance reports, and presented data-driven recommendations to senior management.

Supervisor → Area Branches Manager at Monginis Food & Beverages (2005-01 – 2018-01)

Advanced from Supervisor to Area Branches Manager over a 13-year tenure with progressively increasing scope of responsibility.

• Managed multi-branch daily operations including staffing, scheduling, quality assurance, and customer service standards across assigned geographic area.
• Led cost control and inventory management initiatives that reduced operational losses and improved resource utilization across the branch network.
• Established a strong operational reporting cadence and built foundational skills in process improvement, team leadership, and performance management.