Lotfy Nagah

IT Support Specialist with hands-on experience in IT infrastructure support, system administration, networking, and technical troubleshooting across enterprise and healthcare environments. Skilled in Active Directory, Group Policy, FortiGate and Sophos Firewall administration, hardware maintenance, end-user support, and multi-site technical operations. Experienced in supporting POS-related devices, barcode printers, scanners, and handheld devices.

Strong background in Windows administration, LAN/WAN troubleshooting, endpoint support, and user assistance, with the ability to work efficiently under pressure.

IT Specialist at Dar Al Fouad Hospital (2025-12 – Present)

• Manage and support IT infrastructure within a hospital environment to ensure high availability, security, and operational continuity.
• Configure, monitor, and troubleshoot FortiGate Firewall including policies, NAT, VPN, and security profiles.
• Administer Active Directory including user management, Group Policy, permissions, and domain services.
• Provide technical support for SAP systems and Queue Management Systems (Q-System).
• Deliver technical support for desktops, laptops, printers, barcode printers, scanners, and network-related issues.
• Configure and maintain barcode printers and troubleshoot hardware-related issues including printing errors, connectivity, and hardware failures.
• Monitor system performance and maintain endpoint security solutions.
• Troubleshoot LAN/WAN connectivity, Wi-Fi, and shared network resources.

IT Help Desk Support (Military Service) at Security Complex (2024-01 – 2025-12)

• Provided technical support for more than 200 users across multiple departments.
• Installed, configured, and maintained hardware and software systems.
• Troubleshot LAN, cabling, internet connectivity, and workstation issues.
• Assisted in Active Directory user account administration and permissions management.
• Performed system maintenance, user support, and issue resolution according to IT policies.
• Delivered remote and onsite technical support for users.

Computer & Laptop Maintenance Engineer at Freelance / Workshop (2019-01 – 2023-12)

• Diagnosed and repaired computers, laptops, printers, and hardware components.
• Specialized in motherboard troubleshooting and hardware maintenance.
• Installed Windows operating systems, drivers, and software applications.
• Performed virus removal, system optimization, and data recovery tasks.
• Configured and maintained barcode printers and peripheral devices.

Agricultural Information Systems

– Ain Shams University (2024)