Lujain Ali

Business Marketing graduate with proven, high-impact communication skills developed through professional teaching and customer service roles. Experienced in handling diverse clients, resolving complex issues, and delivering engaging sessions for both children and adults. Recognized for fast promotion and selection into a new business account, reflecting strong performance, adaptability, and leadership potential.

Seeking to contribute these strengths in a results-driven, growth-oriented environment.

Customer Service Representative (MSS Account) - Sutherland

(2025-08 - 2026-02)

• Delivered high-quality customer support in a fast-paced, performance-driven environment.
• Handled customer inquiries, complaints, and problem resolution with professionalism and efficiency.
• Selected as a candidate for the Business Department in a newly launching account in Egypt, demonstrating strong performance and potential.
• Collaborated with team members to meet KPIs and maintain service standards.

Online English Teacher / Teaching Assistant

(2024 - 2025)

• Conducted engaging online English sessions for children, focusing on speaking and communication skills.
• Promoted within the first few weeks to assist adults with language proficiency.
• Preparing and delivering speaking sessions for adult learners.
• Worked within a team to enhance lesson quality and student engagement.

Bachelor of Business Marketing - Business Marketing - Nile University, Egypt (2022 - 2025)