Chairman's Office Manager - Kayan for Import
(2023-04)
- Manage daily operations of the Chairman's office ensuring efficient administrative workflow.
- Coordinate executive calendars, meetings, travel arrangements, and corporate events.
- Act as the main point of communication between executives, staff, and external stakeholders.
- Oversee procurement activities including supplier sourcing, price negotiations, and purchase orders.
- Maintain supplier databases, purchasing records, and financial documentation.
- Prepare cost estimates, and budget tracking documents for leadership review.
- Supervise Office support staff delegate maintenance and administrative tasks.
- Monitor office facilities, coordinate repairs, and ensure workplace functionally and safety.
- Develop and maintain document management and filling systems for operational efficiency.
- Support HR onboarding processes and assist employees with administrative needs.
Office Manager - Echo Medical
(2022-08 - 2023-04)
- Coordinated daily administrative operations and office workflow.
- Scheduled meetings, appointments, and executive travel arrangements.
- Communicated with international partners and managed e-mail correspondence.
- Prepared reports for senior management regarding office performance and improvements.
- Handled confidential documentation and sensitive company information.
- Aided with recruitment coordination and interview scheduling.
Expert Blended Desk Agent - Etisalat UAE (EGS)
(2021-11 - 2022-08)
- Provided customer support for telecom services and product inquires.
- Resolved customer complaints and service issues efficiently.
- Maintained professional client relationships and ensured high customer satisfaction.
- Escalated complex issues to management when necessary.
- Delivered accurate information regarding services and solutions.
Fulfillment Ticketing Agent - Seera Group (Almosafer)
(2020-02 - 2020-04)
- Managed airline reservations, ticket issuance, and booking modifications.
- Processed refunds, reissues, and schedule change notifications.
- Coordinated with customers to ensure smooth travel arrangements.
- Escalated complex issues to management when necessary.
- Delivered accurate information regarding services and solutions.
Ticketing Customer Service Agent (EgyptAir Account) - Teleperformance Egypt
(2019-09 - 2020-02)
- Supported passengers with reservations, ticketing, and loyalty program inquiries.
- Managed booking changes, cancellations, and refund requests.
- Provided flight schedules, availability, and pricing information.
- Promoted airline services and special offers.
CEO Executive Secretary & Office Manager - Al Manar Group
(2018-12 - 2019-08)
- Managed CEO calendar, meetings, and travel arrangements.
- Handled correspondence, reports, and internal communications.
- Organized office layout, equipment procurement, and maintenance coordination.
- Assisted HR department with training coordination and recruitment scheduling.
- Managed office budget and vendor payments.
CEO Personal Assistant - Egypt Foods Group
(2018-05 - 2018-11)
- Coordinated executive meetings and project schedules.
- Prepared reports, presentations, and internal communications.
- Managed incoming calls, correspondence, and documentation.
Receptionist / HR Assistant - Egypt Foods Group
(2018-01 - 2018-05)
- Provided front desk support and handled visitor relations.
- Assisted HR with administrative tasks and document management.
- Maintained filing systems and office documentation.
Corporate Customer Service Agent - Orange Egypt
(2017-06 - 2018-01)
- Assisted corporate clients via telephone and digital channels while maintaining high service standards.
- Investigated and resolved customer inquiries and service complaints efficiently.
- Built long-term relationships with business clients through proactive communication.
- Provided accurate product information and service recommendations.
- Generated monthly reports analyzing customer issues and resolutions.
- Supported onboarding and trained new staff on internal systems and procedures.
Front Liner & Administrator - Majid Al Futtaim
(2017-02 - 2017-04)
Sales Agent - Orange Egypt
(2015-07 - 2017-01)
- Identified customer needs through consultative questioning techniques.
- Promoted and sold telecommunication devices, SIM lines, and service packages.
- Assisted customers with product selection and service activation.
- Resolved customer inquiries and service-related complaints.
- Maintained strong client relationships to encourage repeat business.
Enterprise Customer Service Agent - Orange Egypt
(2015-02 - 2015-06)
- Offered dedicated support to enterprise clients and business accounts.
- Resolved technical and service-related customer issues.
- Generated reports on recurring service problem and proposed solutions.
- Assisted with internal system training for new team members.
Consumer Customer Service Agent - Orange Egypt
(2014-02 - 2014-04)
- Handled high-volume inbound calls (up to 90 calls daily) addressing inquires and complaints.
- Provided product information and service support to telecom customers.
- Ensured high customer satisfaction by resolving issues during first contact.
- Assisted with internal system training for new team members.
Customer Care Agent - Xceed (Du Account)
(2014-06 - 2014-08)
