Mahhmoud Wael

MIS graduate with strong foundation in computer applications, networking basics, and problem-solving. Hands-on experience in technical troubleshooting, hardware installation, and customer support. Proficient in Windows operating systems and remote support tools. Motivated to build a career in IT technical support with commitment to continuous learning.

Sales Representative at 3M Medical Supplies & Maintenance (2026-01 – Present)

• Provided technical product information to clients and resolved inquiries.
• Troubleshot and supported end-user equipment and connectivity issues.
• Maintained accurate digital records and coordinated with internal technical teams.
• Documented customer issues and solutions for knowledge base.

Sales Representative at Tomato Clothing Store (2023-02 – 2023-11)

• Assisted customers with product and system inquiries.
• Handled and resolved customer service issues professionally.
• Supported daily operations and point-of-sale system activities.

Bachelor's Degree in Management Information Systems (MIS) – Higher Institute for Advanced Studies (2020 – 2024)