Operations & Sales Coordinator at B.TECH (2023-07 – Present)
- Operational Performance Monitoring: Monitored, audited, and tracked daily operations and compliance KPIs across multiple retail branches to ensure alignment with corporate quality benchmarks.
- Data Analysis & Insights: Analyzed complex sales and operational data to deliver actionable insights, isolating performance drops and systemic efficiency issues.
- Root Cause & Corrective Action: Identified critical process and performance gaps across branches, recommending and implementing corrective actions to meet corporate objectives.
- Cross-Functional Alignment: Coordinated directly between Sales, Finance, and Logistics departments to efficiently resolve structural bottlenecks and operational issues.
Sales Supervisor at B.TECH (2021-07 – 2023-07)
- Performance Control: Led and evaluated a team of 40+ members, establishing accountability frameworks that resulted in consistently exceeding targets by over 110% (EGP 16M+ volume).
- SLA & Account Management: Managed key accounts and dealer relationships, ensuring service standards and agreements were met strictly to expand market coverage.
- Risk & Financial Compliance: Monitored collection pipelines and proactively reduced overdue payments through structured follow-ups.
- Process Optimization: Partnered with Marketing, Finance, and Logistics teams to streamline communication and optimize workflow performance.
Section Head at B.TECH (2020-06 – 2021-06)
- Standard Operating Procedures (SOPs): Supervised daily branch workflows and conducted ongoing quality checks to ensure compliance with operational standards.
- Workflow Optimization: Managed team productivity, resolved emerging operational issues on the spot, and continuously improved overall branch efficiency.
Sales Officer at B.TECH (2019-04 – 2020-05)
- Service Quality: Delivered high-standard interaction quality, maintaining corporate relationship-building standards to drive retention and exceed revenue targets.
Guest Experience Team Member at McDonald's (2018-02 – 2019-04)
- Quality & Safety Standards: Maintained strict adherence to international fast-food service quality, hygiene, and hospitality standards in a high-volume environment.
- Complaint Resolution: Handled customer escalations professionally, applying root-cause resolution techniques to restore satisfaction and protect brand standards.
