Mahmoud Hemdan

Adaptable and results-driven professional with experience in Customer Service, Human Resources, Public Relations, and Legal Support. Strong communication, problem-solving, and organizational skills, with the ability to manage multiple priorities in fast-paced environments. Committed to delivering high-quality results, building strong professional relationships, and contributing effectively to team and organizational success.

PRO&HR at Afran Al Khaleej Fod Ind (2024-01 – Present)

• Managed recruitment activities, including job posting, CV screening, and interview coordination.
• Conducted onboarding and orientation processes for new employees and ensured completion of all required documentation.
• Maintained employee records, personnel files, and HR documentation.
• Prepared and updated employment contracts and employee-related documents.
• Monitored attendance, leave records, and employee data updates.
• Prepared HR-related letters, including salary certificates, experience certificates, and employment letters.
• Responded to employee inquiries and provided support regarding HR policies and procedures.
• Assisted in performance management processes and employee-related HR activities.
• Prepared periodic HR reports and maintained employee databases.
• Ensured compliance with company policies and UAE Labor Law.
• Processed and renewed work permits and labor contracts through the Ministry of Human Resources and Emiratisation (MOHRE) system.
• Managed employment visas, residency permits, renewals, and cancellations through the Federal Authority for Identity, Citizenship, Customs & Port Security (ICP) system.
• Coordinated with government authorities to complete official transactions and ensure compliance with legal and regulatory requirements.
• Renewed company trade licenses and managed related documentation.
• Monitored and renewed establishment cards and other government-related company permits.
• Checked company vehicle traffic fines and coordinated payment procedures.
• Liaised with municipalities and various government entities to obtain approvals and required services.
• Followed up on company administrative and official transactions to ensure timely completion.

Trainee Lawyer at Sayed Hassan Law Firm & Legal Consultancy (2022-01 – 2023-01)

• Drafted legal memorandums, contracts, and official correspondence.
• Followed up on litigation cases and prepared the required legal documentation.
• Attended court sessions and public prosecution offices to monitor legal procedures.
• Obtained official documents and certificates from relevant government authorities.
• Conducted legal research and reviewed laws, regulations, and court rulings.
• Filed lawsuits, appeals, and legal claims while tracking court hearings and deadlines.
• Communicated with clients, handled inquiries, and followed up on legal matters.
• Organized, maintained, and updated case files and legal records.
• Coordinated with courts and government entities to complete legal procedures.
• Provided legal and administrative support to lawyers and prepared required reports and documents.

Customer Service Representative at Etisalat Global Services (2020-01 – 2022-01)

• Handled customer inquiries and resolved issues through phone, email, and live chat support.
• Provided accurate information about products, services, billing, and account-related requests.
• Responded promptly to customer emails and chat requests while maintaining high service quality standards.
• Assisted customers in troubleshooting technical and service-related issues, ensuring timely resolution.
• Escalated complex cases to the appropriate departments and followed up until successful resolution.
• Maintained detailed and accurate records of customer interactions using CRM systems.
• Ensured compliance with company policies, procedures, and customer service standards.
• Managed multiple customer interactions simultaneously while meeting response time and performance targets.
• Built positive relationships with customers by delivering professional, empathetic, and customer-focused support.
• Collaborated with internal teams to resolve customer concerns and improve the overall customer experience.

Bachelor of Laws in Laws – Beni Suef University (2018-01 – 2022-01)