Malak Hamza

Business Information Systems graduate with hands-on experience delivering full-stack mobile and web applications from concept to deployment. Built projects using Flutter, Firebase, Next.js, and Supabase, alongside practical experience in project management, data analysis, admissions support, and customer-facing roles across fast-paced environments. Combines strong technical skills with excellent communication and problem-solving abilities, and a proven track record of managing high-volume interactions while maintaining accuracy and client satisfaction.

Scrum Master Intern at EFG Hermes (2026-08 – Present)

• Supporting project management activities across internal teams using Agile methodology, including sprint tracking and backlog coordination
• Assisting in preparing and maintaining internal project status reports and pipeline trackers
• Coordinating with cross-functional teams to monitor project progress and support timely delivery

Call Center Agent at noon (2026-04 – 2026-06)

• Handled high-volume inbound customer calls, resolving inquiries related to orders and services
• Maintained accurate records of customer interactions and issue resolutions
• Escalated complex cases to the relevant departments to ensure timely resolution

HR Recruiter at Mosla Pioneers (2025-11 – 2026-04)

• Sourced and screened candidates using job boards and social media platforms
• Conducted initial interviews to assess qualifications and role fit
• Managed the recruitment process from screening to offer stage

Admissions Officer at Canadian International College (2024-08 – 2024-11)

• Responded to high-volume student inquiries and guided applicants through the admissions process
• Provided accurate information on programs, requirements, and enrollment procedures
• Coordinated with internal departments to support successful student enrollment

Online Store Moderator at Zahiyah.eg Page (2024-06 – 2024-08)

• Responded to customer inquiries across social media platforms in a timely manner
• Resolved complaints professionally to ensure customer satisfaction
• Managed order processing, confirmations, and follow-ups

Data Analysis Intern at EFG Hermes (2024 – 2024)

• Queried and analyzed datasets using SQL to support internal business reporting
• Cleaned and structured raw data to prepare it for analysis and reporting
• Prepared data summaries and visualizations to support decision-making for internal teams

Databases Intern at EFG Hermes (2023 – 2023)

• Assisted in documenting business processes and system requirements
• Supported coordination between business and technical teams on system-related tasks
• Contributed to identifying opportunities for process improvement

ERP Training — Odoo at EFG Hermes (2024 – 2024)

• Completed hands-on training on Odoo ERP covering core modules and business workflows
• Practiced configuring and navigating ERP processes to support business operations

Mathematics Teacher Assistant at College Center (2022-08 – 2022-10)

• Supported instruction by explaining mathematical concepts to students
• Assisted students with problem-solving and assignments
• Monitored student progress and provided feedback

Bachelor in Business Information Systems – Canadian International College (2026)