Malak Ibraheem

Motivated Tourism and Hospitality Management student with hands-on experience in event coordination, job fair planning, and volunteer initiatives. Demonstrates strong skills in customer service, event execution, and teamwork. Eager to contribute to the tourism and hospitality sector through excellent organizational and communication abilities.

Guest Relation at Crown Plaza Mirge Hotel (2026-02 – Present)

• Welcomed guests and assisted with check-in and check-out.
• Handled guest inquiries and complaints professionally.
• Provided information about hotel services and local attractions.
• Maintained guest records and preferences.
• Coordinated with housekeeping and other departments.
• Assisted with VIP guests and special requests.
• Supported hotel events and daily operations.

Guest Relation at Sheraton Montazah Hotel (2025-08 – 2026-02)

• Welcoming Guests: Greet guests upon arrival, assist with check-in and checkout procedures, and ensure a warm and friendly atmosphere.
• Addressing Inquiries and Complaints: Act as the primary point of contact for guests, addressing their inquiries, concerns, and complaints promptly and effectively. This includes listening to guest feedback and taking appropriate action to resolve issues.
• Providing Information: Offer detailed information about hotel services, amenities, and local attractions to enhance the guest experience. This may involve recommending restaurants, activities, and transportation options.
• Maintaining Guest Records: Keep accurate records of guest information, preferences, and feedback to improve service delivery and guest satisfaction.
• Coordinating with Other Departments: Liaise with housekeeping, maintenance, and other departments to ensure that guest needs are met and that any issues are resolved quickly.
• Supervising Special Events: Oversee special events held at the hotel, ensuring that all safety measures are in place and that guests have a positive experience.
• Follow-Up: Conduct followup communications with guests to ensure their concerns were addressed satisfactorily and to gather feedback on their stay.

Social Media & Customer Service Intern at Nemo Tours (2024-06 – 2024-08)

• Managed social media platforms to promote travel packages.
• Responded to inquiries through social media channels.
• Contacted prospective clients to present travel deals.
• Strengthened communication, customer service, and marketing skills.

Bachelor in Tourism and Hotel Management – Pharos University, Faculty of Tourism (2021-09 – 2025-06)