Malak Ismail

Video editor and graphic designer with Matrix Marketing Agency since August 2023, creating Reels, motion graphics, and social media visuals. Also experienced in UK customer support, real estate cold calling, and medical virtual assistance. Native Arabic speaker with fluent English (IELTS Band 8.0).

Senior Graphic Designer & Video Editor at MATRIX MARKETING AGENCY (2023-08 – Present)

• Create Reels, videos, and social media graphics for client campaigns, adapting deliverables to each brand and platform.
• Edit footage, grade color, build motion graphics, and design sound using Adobe Premiere Pro, After Effects, and DaVinci Resolve.
• Design posts, carousels, and campaign graphics in Photoshop for a consistent look across formats.

Real Estate Cold Caller at AK CALLERS (2025-01 – 2025-12)

• Made 100+ outbound calls daily to real estate prospects and booked approximately 4 to 8 appointments during a four-hour shift.
• Qualified interest, handled objections, followed up, and passed opportunities to the sales team.
• Researched properties and market values with Zillow, Redfin, and Realtor.com.

Customer Service Representative at VOIS (VODAFONE UK) (2024-01 – 2024-12)

• Supported UK customers with billing, service issues, and technical troubleshooting.
• Used Siebel, Remedy, Atlas, One Portal, and WiFi Doctor to investigate issues and document interactions.
• Explained solutions and next steps clearly while keeping customer records accurate.

Medical Virtual Assistant at Upwork

Provided remote virtual assistance for a medical client.

BA in French Arts and History – HELWAN UNIVERSITY (2027)