Mariem Anwer

Highly motivated and versatile professional based in Egypt with strong experience in social media management, marketing, graphic design, video editing, and customer service. Skilled in communication, cold calling, and content creation, with the ability to manage multiple tasks efficiently.

Fluent in English with professional experience communicating with native English speakers in customer service and call center roles. Also experienced in Arabic-English translation, ensuring accurate delivery of meaning, tone, and context.

Adaptable, and a fast learner, with a passion for delivering high-quality work and creating effective communication across different audiences.

Motivated and versatile professional with experience in teaching Arabic and English to non-native speakers, customer service, sales, and content creation. Skilled in communication, problem-solving, and working in fast-paced environments.

Customer Service Representative

• Handled customer inquiries through calls, chats, and emails in English.
• Communicated effectively with native English-speaking customers.
• Resolved issues efficiently while maintaining high customer satisfaction.
• Demonstrated strong problem-solving and active listening skills.
• Managed multiple tasks in a fast-paced environment.

Call Center Agent (English Account)

• Provided support to international clients and native English speakers.
• Maintained clear and professional communication at all times.
• Handled high call volumes while ensuring quality service.
• Built strong communication and customer handling skills.

Cold Caller / Lead Generator

• Conducted outbound calls to potential international clients.
• Communicated confidently in English with prospects.
• Generated leads and followed up to increase conversions.
• Developed strong persuasion and negotiation skills.

Social Media Manager & Marketing Assistant

Freelance

• Managed social media accounts and increased engagement.
• Created content including posts, captions, and short-form videos.
• Planned and executed marketing strategies.
• Analyzed performance and improved content accordingly.

Graphic Designer

Freelance

• Designed visuals for social media, ads, and branding.
• Used Photoshop, Illustrator, and Canva professionally.
• Delivered designs aligned with brand identity.

Video Editor

Freelance

• Edited videos for TikTok and Instagram content.
• Added transitions, effects, and captions to boost engagement.
• Created attractive content without showing face or voice.

English Teacher

• Taught English to students of different levels.
• Prepared lesson plans and interactive activities.
• Improved students' speaking, listening, and writing skills.
• Strengthened my own communication and presentation abilities.

Content Writing & Documentation:

Experienced in writing clear and organized content, including documents, reports, and formatting files professionally using Microsoft Word and converting them into PDF.

Arabic Language Teaching (for Non-Native Speakers):

Experienced in teaching Arabic to non-native speakers with a focus on simple communication, pronunciation, and grammar. Able to adapt teaching methods based on student level and learning style.

Translation

Able to translate texts between Arabic and English accurately, maintaining meaning and clarity.

Bachelor of Education (General) in English Department – Alexandria University