Marihan Adel

Experienced health care advisor and dedicated professional with a strong background in approvals, policy review, and customer facing role. Skilled in interpreting medical records, verifying insurance eligibility coverage, and working in pressurised environment with rotating shifts patterns. Committed to accuracy, efficiency, and delivering high-quality service in fast-paced healthcare or insurance settings.

Senior health care advisor - Allianz care company

(2025-01)

• Provide advanced support for complex inquiries related to international health insurance policies, claims, and medical coverages.
• Act as an escalation point for junior advisors, ensuring prompt and accurate resolutions to sensitive cases, including hospitalisations and complaints.
• Mentor and train new team members, supporting quality assurance and service excellence
• Contribute to ongoing service improvements through feedback, reporting, and process optimisation.

Helpline care advisor - Helpline care advisor

(2023-01 - 2025-01)

• Respond to member inquiries related to policy coverage, claims, pre-authorisations, and hospitalisation procedures.
• Assist clients during hospital admissions by coordinating with healthcare providers and ensuring policy compliance.
• Handle complaints with professionalism, aiming for swift and satisfactory resolutions in line with company standards.

Bachelor's Degree in Pharmacy - Pharmaceutical Science - Misr International University (MIU)

International General Certificate of Secondary Education (IGCSE) - The English School IGCSE