Maysara Elsayed

Logistics & Customer Service Leader with 22+ years in FMCG and Cosmetics, delivering operational excellence across supply chain, distribution, and customer service functions. Expert in import/export operations, freight negotiation, process optimization, and digital transformation, with a track record of exceeding KPIs, reducing costs, and enhancing customer satisfaction across global markets.

Sr. Logistics & Customer Service Manager at Scitra, Albatha Group (2017-11 – Present)

Led export operations to 30+ countries and managed logistics and customer service functions

• Led export operations to 30+ countries, managing documentation, customs clearance, and compliance with Incoterms and LC/PO requirements.
• Reduced inbound lead times and cost-to-serve through optimized freight lanes and Egypt-specific processes (NAFEZA, CargoX, MOH, FORM4).
• Integrated digital shipment tracking with ERP, achieving 99.5% system uptime.
• Enhanced OTIF delivery and customer satisfaction via SAP-based order-to-cash and shipment tracking integration.
• Negotiated vendor contracts achieving 8% cost reduction while maintaining SLAs.
• Built and coached a high-performing team, achieving 85% employee satisfaction and 100% training completion.
• Developed KPI frameworks and implemented continuous process improvements, achieving 12% reduction in clearance times.

Customer Service & Logistics Manager at Royal Cosmetics (2010-02 – 2017-11)

Managed international shipments and logistics operations for global customers

• Managed international shipments and logistics operations, ensuring compliance and optimal service for global customers.
• Negotiated freight and carrier contracts, reducing transportation costs annually.
• Controlled container flow to minimize demurrage/per diem costs and maintain inventory efficiency.
• Acted as the primary contact for key accounts, improving order accuracy and client trust.
• Coached logistics and customer service teams to ensure operational excellence.

Senior Logistics & Customer Service at Various Organizations (2003-03 – 2010-01)

Led logistics and customer service operations across multiple roles

• Led logistics and customer service operations, optimizing supply chain processes and supporting international shipments.
• Implemented ERP-based reporting and controls for operational efficiency and team performance.

Bachelor's in Accounting / Management / Business Administration