Maysara Elsayed

Sr. Logistics & Customer Service Manager at Scitra, Albatha Group (2017-11 – Present)

Led export operations to 30+ countries and managed logistics and customer service functions

Led export operations to 30+ countries, managing documentation, customs clearance, and compliance with Incoterms and LC/PO requirements.
Reduced inbound lead times and cost-to-serve through optimized freight lanes and Egypt-specific processes (NAFEZA, CargoX, MOH, FORM4).
Integrated digital shipment tracking with ERP, achieving 99.5% system uptime.
Enhanced OTIF delivery and customer satisfaction via SAP-based order-to-cash and shipment tracking integration.
Negotiated vendor contracts achieving 8% cost reduction while maintaining SLAs.
Built and coached a high-performing team, achieving 85% employee satisfaction and 100% training completion.
Developed KPI frameworks and implemented continuous process improvements, achieving 12% reduction in clearance times.

Customer Service & Logistics Manager at Royal Cosmetics (2010-02 – 2017-11)

Managed international shipments and logistics operations for global customers

Managed international shipments and logistics operations, ensuring compliance and optimal service for global customers.
Negotiated freight and carrier contracts, reducing transportation costs annually.
Controlled container flow to minimize demurrage/per diem costs and maintain inventory efficiency.
Acted as the primary contact for key accounts, improving order accuracy and client trust.
Coached logistics and customer service teams to ensure operational excellence.

Senior Logistics & Customer Service at Various Organizations (2003-03 – 2010-01)

Led logistics and customer service operations across multiple roles

Led logistics and customer service operations, optimizing supply chain processes and supporting international shipments.
Implemented ERP-based reporting and controls for operational efficiency and team performance.

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