Menna Sheha

Analytically trained MBA candidate (Fintech, ESLSCA University) moving into data and business analysis. Combines formal quantitative training, financial analysis, SPSS, statistical methods, and research design with four years of fintech and operations experience that surfaced and resolved data-driven process problems. Skilled at turning raw metrics into clear findings and recommendations for stakeholders. Currently building SQL and Power BI through hands-on projects.

Bilingual

Arabic–English. Targeting entry-level Data, Business, or Product Analyst roles.

Quality Assurance Specialist at Propio (2024-01 – Present)

• Evaluate interpreter calls against a structured rubric, scoring accuracy, clarity, and compliance.
• Compile QA trend reports that identify recurring error patterns and inform coaching priorities.
• Translate QA findings into rubric refinements and onboarding improvements that raise team consistency.

Customer Service Team Lead at Finular - Fintech (2022-01 – 2023-12)

• Analyzed service metrics for a fintech / payments product to identify operational bottlenecks and prioritize fixes.
• Built reporting and feedback routines that tracked team KPIs and surfaced trends to product and operations teams.
• Investigated escalated cases and recurring system issues, partnering cross-functionally to resolve root causes.

Customer Service Agent at Finular - Fintech (2022-01 – 2022-12)

• Supported customers across onboarding, account, and payment / product issues while meeting service-level targets.
• Identified and documented recurring payment / system issues, providing data that informed workflow fixes.

Customer Service Agent at Vodafone (2020-01 – 2021-12)

• Resolved billing and technical issues across high-volume calls while sustaining strong resolution and satisfaction.
• Reported recurring issue patterns that fed into service workflow improvements.

Medical Interpreter at Teleperformance (2021-01 – 2022-12)

• Delivered accurate Arabic–English interpretation in medical and insurance settings, sustaining quality under high volume and strict confidentiality.

Master of Business Administration (MBA) in Fintech – ESLSCA University (2025-02 – 2026-02)

Bachelor of Commerce in English Section – Zagazig University - Faculty of Commerce (2020-01)