Michael Fouad

Hospitality graduate from Alexandria University with 4 years of professional experience in sales and operations. After building a strong career foundation in the logistics sector, I am now moving back into my true field of study. I am a fluent English speaker passionate about building a long-term career in hospitality. I bring the maturity of an experienced professional and a deep commitment to driving hotel revenue and guest satisfaction in a permanent, growth-oriented role.

Sales & Operations Senior - MGL Cargo Services

(2025-10 - 2026-04)

• Directed B2B sales cycles and streamlined operational workflows to hit key revenue targets.

Overseas Sales & Operations Senior - NAS Shipping

(2025-01 - 2025-10)

• Coordinated with global agents to manage international accounts and high-value overseas service terms.

Digital Marketing Trainee - Creative Academy

(2025-09 - 2025-12)

• Designed A-to-Z marketing plans for properties, from research to campaign execution.
• Managed multi-platform ads (Meta, Google) and optimized SEO via WordPress.

Sales Executive - Cornerstone Marine

(2021-07 - 2025-01)

• Managed B2B client relations and high-level negotiations with a focus on 100% operational accuracy.

Customer Service Representative - Sori Restaurants

(2019-08 - 2021-03)

• Provided assistance to patrons, addressed inquiries, and facilitated a delightful dining experience.
• Effectively resolved customer complaints, ensuring a high level of satisfaction.

Bachelor of Tourism and Hotels - Tourism and Hotels - Alexandria University (2017-09 - 2022-09)