Mina Adel

My expertise lies in successfully maintaining superior customer relationships and providing outstanding service and support to meet, and surpass, expectations and requirements. Throughout my career, I have managed customer communications and initiatives to realize improved customer service, satisfaction, and retention. Additionally, my established success in effectively interacting with and leading teams positions me to make a significant contribution in this position.

Summary: Contact center manager MEA and Africa Vivo Global (July 2020- Now )

Head of Customer Support Hitchhiker 10 months (August 2019- April2020)

Customer Service Manager Ragab sons Retail 6 years (Sept 2013 -August 2019)

Customer services supervisor Spinneys 1 year (May 2012 – July 2013)

Senior Customer support executive Gourmet 1 year (Sep2011-May2012)

Senior premium representative Vodafone Egypt 2. 5Years (August 2009-April2011)

Call center Agent: Etisalat UAE 6 months (Dec 2008 –June 2009

MBA Master of business admiration from Arab Academy for since, technology and Marian transportation (on going started 2022)

• Bachelor of Commerce English Department, Graduation year: 2004- 2008 Assuit University,
• Graduated from salaam language school for “primary, preparatory, secondary phase “from 1992 till 2004.