Customer Service Manager for MEA & Africa
اطلب عرض سعر بدون التزام
My expertise lies in successfully maintaining superior customer relationships and providing outstanding service and support to meet, and surpass, expectations and requirements. Throughout my career, I have managed customer communications and initiatives to realize improved customer service, satisfaction, and retention. Additionally, my established success in effectively interacting with and leading teams positions me to make a significant contribution in this position.
Summary: Contact center manager MEA and Africa Vivo Global (July 2020- Now )
Head of Customer Support Hitchhiker 10 months (August 2019- April2020)
Customer Service Manager Ragab sons Retail 6 years (Sept 2013 -August 2019)
Customer services supervisor Spinneys 1 year (May 2012 – July 2013)
Senior Customer support executive Gourmet 1 year (Sep2011-May2012)
Senior premium representative Vodafone Egypt 2. 5Years (August 2009-April2011)
Call center Agent: Etisalat UAE 6 months (Dec 2008 –June 2009
MBA Master of business admiration from Arab Academy for since, technology and Marian transportation (on going started 2022)
