Mina Sami Tawfik

Results-driven Program Manager with 4+ years of experience leading end-to-end operational programmes, driving process improvements through data and metrics, and managing cross-functional execution across technical and non-technical teams. Proven ability to collect and analyse performance metrics, identify operational gaps, build performance visibility frameworks, and implement solutions that deliver measurable outcomes — scaling a managed operations portfolio from EGP 22.7M to EGP 44M. Experienced in designing and running structured weekly business reviews for senior leadership, building process documentation from scratch, and developing gap-analysis frameworks that translate raw operational data into prioritised action plans.

Advanced

Excel proficiency with strong analytical thinking; actively developing SQL capabilities to complement existing data analysis skills. Brings the ownership mindset, bias for action, and cross-functional coordination experience to operate effectively in a fast-paced, metrics-driven environment.

Senior Programme Manager — Operations & Digital Transformation at EVApharma & Armanious Foundation (2025-03 – Present)

• Owned the end-to-end execution of multiple concurrent operational programmes — defining requirements, building project plans, tracking metrics, identifying gaps, and driving cross-functional teams to resolution.
• Collected and analysed key operational metrics weekly — tracking SLA adherence, request volume, resolution rates, and cost benchmarks; identifying trends and performance gaps and recommending targeted interventions to leadership.
• Designed and delivered weekly business reviews for senior management — synthesising operational data into clear, concise briefings covering milestone status, risk flags, and priority actions.
• Developed gap-analysis frameworks that quantified the distance between operational targets and actual performance, with root-cause identification and recommended corrective actions for each gap.
• Drove process improvement initiatives using data — replacing manual workflows with automated digital systems, reducing errors, and improving tracking accuracy across the operation.
• Partnered with technical teams (platform developers, system administrators) and non-technical teams (HR, clinical, operations) simultaneously — translating requirements across both audiences to drive aligned execution.
• Created comprehensive process documentation — SOPs, workflow diagrams, operational guides, and training materials — ensuring institutional knowledge was captured and transferable.

Operations & Process Improvement Coordinator at EVApharma & Armanious Foundation (2023-03 – 2025-03)

• Managed programme execution across multiple concurrent workstreams — maintaining project trackers, coordinating cross-functional dependencies, and ensuring milestones were delivered on time.
• Implemented data-driven process improvements: mapped existing workflows, identified inefficiency root causes, designed improved processes, and tracked adoption and outcome metrics post-implementation.
• Supported leadership decision-making by preparing structured operational reports with clear KPI data, trend analysis, and recommended actions.

Business & Product Operations Manager at Soul Pharma (2026-03 – Present)

• Drove market gap analysis to identify operational and product opportunities — translating data insights into concrete recommendations adopted by leadership.
• Collaborated with tech team on CRM programme delivery — defining requirements, tracking development milestones, performing UAT, and measuring adoption metrics post-launch.
• Developed AI-assisted analytics and content workflows — applying process improvement thinking to content operations to reduce production time while maintaining quality standards.

Operations Programme Coordinator at Masr Bila Marad NGO (2022-06 – 2023-03)

• Coordinated multi-team operational programmes across a distributed volunteer network — managing scheduling, resource allocation, metrics tracking, and real-time issue resolution across field operations.
• Digitalised manual operational records and built structured data systems from scratch — improving data quality and operational visibility for programme leadership.

Supply Chain & Inventory Operations at Main Egyptian Army Medical Warehouse (2022-01 – 2022-07)

• Managed inventory tracking and compliance documentation across three specialist warehouses — developing rigorous data accuracy and operational accountability habits in a high-compliance institutional environment.

Digital Operations & Programme Manager at Self-Employed (2014 – 2023)

• Managed end-to-end delivery of digital projects across multiple concurrent client accounts — building programme plans, tracking milestones, managing stakeholder communication, and reporting outcomes to clients.

Bachelor of Pharmacy in BPharm – Ain Shams University — Faculty of Pharmacy (2021-05)