Business Development & Branch Manager at A. Ali Pharmacies (2019-04 – Present)
- Led business development initiatives and managed one of the pharmacy branches with full operational responsibility.
- Focused on maximizing profit margins through cost control, inventory optimization, and pricing strategies for cosmetics products.
- Implemented waste recycling initiatives to reduce operational costs and support sustainability.
- Drove online revenue growth by managing social media channels and executing digital sales strategies.
- Turned around an underperforming branch by improving sales performance by 100% through strategic planning and execution.
- Expanded customer Data base and established contracts with key applications (Vezeeta and Talabat).
- Created and managed social media pages to enhance brand visibility and boost online sales.
- Increased branch sales by 30% within two months through effective strategies and team motivation.
- Managed inventory and warehouse operations to significantly reduce expired units.
- Trained, developed, and motivated the team while setting clear performance targets.
- Enhanced branding and competitiveness against major market players through strong internal controls.
Regional Device Vigilance Coordinator for ME at Novartis GDD (2017-11 – 2019-01)
- Completed several global business-critical projects including Project London and DEOH-Diagnostic back transfer.
- Successfully caused Alcon Regulatory Affairs in Egypt to meet new Medical Device Registration rules.
- Conducted 3 successful Medical Device Vigilance workshops in Casablanca, Cairo, and Dubai.
- Prepared for PV Audit in English-speaking East Africa countries with satisfactory rating.
- Ran PV Self-inspections in Iran and South Africa Cluster.
- Acted as official mentor for new team members in Regional Medical Vigilance Coordinators Team.
Patient Safety Manager / Country Patient Safety Head Deputy at Novartis GDD (2017-01 – 2017-11)
- Developed and maintained registration track record for Novartis Group companies in Egypt.
- Achieved role model in harmonization of Alcon PV system within Novartis.
- Developed simple procedure for Service record screening.
- Fulfilled regulatory commitment to submit seven RMPs in a challenging timeframe.
Compliance & Local Vigilance Officer at Alcon (2014-08 – 2016-12)
- Implemented Alcon policy for Promotion and interactions with HCPs.
- Achieved best in-class implementation of Company Level Controls (CLC) Project.
- Monitored compliance e-trainings with 100% completion rate.
- Established effective communication channels between local and global teams.
Local Vigilance Responsible (LVR) & Regulatory Affairs Specialist at Alcon (2012-01 – 2014-08)
- Established Pharmacovigilance system for Alcon Egypt for pharmaceuticals and medical devices.
- Met all due dates for PV submissions (PSURs, ICSRs, RMPs).
- Underwent internal PV auditing with satisfactory reports.
- Established computerized Auto Alarm system for regulatory document renewals.
- Obtained approvals for change in production origin and new product registrations.
Medical Representative at Novartis / Alcon (2000-11 – 2011-12)
- Promoted pharmaceutical and medical device products.
- Achieved multiple sales excellence awards.
- Built strong relationships with healthcare professionals.
- Established client database for CRM system.
- Delivered consistent high performance in hospital and retail segments.
