MohamED adEL

Strategic IT Operations & Infrastructure Leader with 12+ years of experience driving enterprise IT environments, large-scale retail infrastructure, and ERP platforms across 125+ branches in Egypt and KSA. Proven track record of spearheading digital transformation, optimizing operational efficiency, and aligning technology with business growth. Demonstrates expertise in aligning IT strategy with business objectives, optimizing OpEx/CapEx budgets, and driving digital transformation.

Strong focus on IT governance, cost reduction, and building resilient, scalable systems.

IT Operations Manager at Knozelhekma Retail Group (125+ Branches) & Affiliates (2022-06 – Present)

Orchestrating enterprise IT operations for 125+ retail branches and affiliated companies, ensuring 99.9% availability across Egypt and KSA. Spearheaded network security transformation (NGFW policies), reducing security incidents by 30%.

• Coordinate periodic vulnerability assessments and external penetration testing to proactively strengthen network security.
• Direct IT asset lifecycle for 1,500+ devices, achieving 100% audit compliance and procurement optimization.
• Designed DR strategies (Veeam, Acronis, offsite replication) with RPO 4h / RTO 8h.
• Led vendor negotiations and SLA management, delivering 15% cost reduction.
• Championed IT budget planning and cost control aligned with business expansion.
• Transformed IT operations from a cost center into a strategic business enabler, optimizing total cost of ownership (TCO) across enterprise systems.
• Mentor and manage a team of 6 IT professionals, fostering continuous improvement and cross-functional collaboration.
• Provided Tier 1–3 IT support for 500+ users, maintaining 99.9% uptime and rapid SLA-based incident resolution.
• Led critical upgrades (Windows Server migration, VMware optimization), improving scalability.
• Managed backup processes and operational compliance, ensuring data integrity.
• Assisted in network security (firewall rules, troubleshooting).
• Installed and maintained servers, network equipment, and workstations across multiple sites.
• Improved helpdesk efficiency by 20% through streamlined ticketing processes.
• Supported IT migrations and asset lifecycle coordination.
• Provided on-site and remote technical support to end-users.

Senior IT Specialist at Unionaire Group (2018-01 – 2022-03)

Delivered Tier 1–3 IT support for 500+ users, leading critical upgrades and ensuring 99.9% system uptime.

• Provided Tier 1–3 IT support for 500+ users, maintaining 99.9% uptime and rapid SLA-based incident resolution.
• Led critical upgrades (Windows Server migration, VMware optimization), improving scalability.
• Managed backup processes and operational compliance, ensuring data integrity.
• Assisted in network security (firewall rules, troubleshooting).

IT Support Technician at Ayman Shahin Group (2014-06 – 2017-10)

Provided on-site and remote technical support, improving helpdesk efficiency by 20% through streamlined processes.

• Installed and maintained servers, network equipment, and workstations across multiple sites.
• Improved helpdesk efficiency by 20% through streamlined ticketing processes.
• Supported IT migrations and asset lifecycle coordination.
• Provided on-site and remote technical support to end-users.

Administration and Business & Client Relations at Various (2007-01 – 2014-12)

Developed business acumen and client management skills that later strengthened IT leadership approach.

• Developed business acumen, client management, and organisational skills that later strengthened IT leadership approach.

Higher Diploma in Information Technology – Technological College – Cairo, Egypt