Mohamed Elgogary

Results-driven System Administrator with over 10 years of experience managing IT infrastructure, system administration, and network security across multi-branch organizations. Demonstrates robust expertise in Windows Server environments (2008 R2 to 2022), Active Directory, Group Policy Objects (GPO), and enterprise storage solutions including QNAP NAS for backup architecture. Proficient in advanced network security and wireless infrastructure via FortiGate, pfSense, MikroTik firewalls/routers, and HPE Aruba Access Points, alongside virtualization using VMware ESXi, backup strategies with Veeam, and enterprise support for Odoo ERP.

Proven track record of enhancing system stability, optimizing data security, and minimizing downtime through structured troubleshooting and effective team leadership.

Senior System & Information Administrator at EL-masrya Concord (2023-01 – Present)

• Manage, maintain, and secure Windows Server environments (2008 R2 to 2022), Active Directory infrastructure, and Group Policies (GPO).
• Administer central file servers and configure granular NTFS user access permissions.
• Implement and monitor enterprise backup solutions utilizing Veeam and QNAP NAS storage to guarantee business continuity and disaster recovery readiness.
• Configure, manage, and audit network security, enterprise wireless connectivity, and routing protocols across FortiGate, pfSense, MikroTik, and HPE Aruba environments.
• Troubleshoot and resolve complex Tier-3 technical challenges, ensuring minimal operational impact.
• Oversee the successful installation, configuration, and maintenance of corporate surveillance systems.

Senior IT Specialist at Alrowad Pipes (2022-01 – 2023-01)

• Deployed, optimized, and maintained enterprise-level software suites and hardware assets.
• Provided deep technical support, comprehensive maintenance, and documentation for Windows Server environments and Microsoft Office suites.
• Delivered client-centric end-user support, effectively raising internal SLA and satisfaction metrics.
• Provisioned, tested, and configured high-performance workstations, laptops, peripherals, and software components.
• Administered foundational network services including Domain Controllers, DNS, DHCP, and security firewalls (pfSense & MikroTik).
• Managed integration projects for biometric time-attendance hardware and CCTV systems.

Senior IT Specialist at Misr Elhegaz Group (2019-01 – 2022-01)

• Supervised and streamlined decentralized IT infrastructure spanning multiple geographic branches.
• Governed Active Directory infrastructure and enforced corporate security matrices via Group Policies on Windows Servers.
• Directed secure data backup architectures using QNAP NAS and Veeam, validating strict data protection and integrity guidelines.
• Facilitated the deployment of Odoo ERP systems and gathered/translated complex user requirements.
• Optimized overall network performance and branch-wide wireless access via MikroTik and HPE Aruba Access Points, drastically reducing unplanned system downtime.
• Coordinated the procurement, installation, and engineering of branch surveillance infrastructures.

IT Technical Support at Hakim Group (2017-01 – 2019-01)

• Managed domain controllers, group mappings, and user account lifecycle events across Windows Server infrastructure.
• Structured file server structures, network shares, and collaborative asset permissions.
• Rendered technical support, firewall/wireless adjustments, and carried out preventive maintenance for the local network infrastructure.
• Assisted in building and standardizing branch CCTV networks.

IT Helpdesk at SHM Industries (2016-01 – 2017-01)

• Served as the primary technical contact point across all internal business departments.
• Maintained computing fleets, printer hardware, and local network connectivity profiles.
• Managed user account profiles and performed routine scheduled backup operations to local storage.

IT Helpdesk (Trainee) at Elesraaprepress (2014-01 – 2016-01)

• Assisted with general day-to-day user desktop and operating system support.
• Installed, configured, and deployed standard corporate software environments and OS images.
• Supported basic network infrastructure setup and general hardware diagnostics.

Bachelor of Information Systems in Information Systems – El Obour High Institute (2010-01 – 2014-01)