Logistics Operations lead at Nino's Bakery (2025-11 – 2026-06) • Led last-mile and fleet operations, overseeing route planning, courier performance, and daily delivery execution.
- Optimized delivery routes to reduce operational costs and improve delivery speed and SLA compliance.
- Monitored and analyzed KPIs to improve operational performance and service quality.
- Coordinated with suppliers and middle-mile partners to ensure timely shipment execution.
- Managed courier teams and fleet operations, enhancing productivity and customer satisfaction.
- Ensured seamless logistics execution, maintaining high service quality standards.
- Handled D-Rep-related escalations and operational issues, ensuring quick resolution.
Logistics Operations
Supervisor at Mnt-Halan (2023-10 – 2025-11) • Led the Halan Electronics project, coordinating with suppliers for timely shipment dispatch, managing last-mile and fleet operations, and ensuring optimal performance and delivery efficiency of field agents.
- Overseeing last-mile distribution from the Gesr El Suez warehouse, Cairo.
- Managing D-Reps & Fleet to ensure operational efficiency and service excellence.
- Enhancing delivery processes through advanced logistics systems and strategic route adjustments.
- Tracking and analyzing key performance indicators (KPIs) to drive operational improvements.
- Monitoring market conditions to refine delivery strategies and enhance service quality.
- Conducting daily and monthly performance assessments for ongoing optimization.
- Addressing operational challenges by coordinating with D-Reps and drivers.
- Working closely with warehouses and customer service to ensure seamless order fulfillment and on-time delivery (OTD).
- Managing D-Rep-related concerns and handling escalations efficiently.
Store
Supervisor at 1Dog Zone (2023-06 – 2023-10) • Developed and executed sales strategies.
- Managed the full sales process from lead generation to closing.
- Built and maintained strong client relationships.
Store
Supervisor at Pets Corner (2022-12 – 2023-05) • Implemented sales strategies and improved team performance.
- Analyzed market trends to optimize business operations.
- Negotiated contracts and maintained supplier relations.
Sales Team
Leader at Catch Clothing Brand (2022-06 – 2022-12) • Promoted to Assistant Manager for outstanding performance.
- Developed and implemented effective sales strategies.
- Analyzed sales data to improve business performance. Sales at Catch Clothing Brand (2022-02 – 2022-06) • Achieving sales targets by understanding customer needs and recommending suitable products.
- Direct interaction with customers, ensuring satisfaction through quick and effective responses.
- Collaborating with the team to meet sales targets and enhance the shopping experience.
Marketing
Specialist at Touch Media Company (2021-01 – 2022-02) • Developed and executed marketing campaigns.
- Optimized social media engagement and online visibility.
- Managed paid advertising campaigns for increased ROI.
