Sales Operation Specialist at CFC (Construction & Foundries Chemicals Egyptian Co.) (2024-01 – 2025-12)
Managed CRM administration, data analysis, reporting, performance tracking, sales forecasting, market analysis, operations and order management.
- CRM Administration
- Data Analysis & Reporting
- Performance Tracking: Monitoring team KPIs and providing regular reports to management on sales progress
- Sales Forecasting: Using historical data to predict future sales and assist in financial planning
- Market Analysis: Studying market trends and competitors to identify new business opportunities
- Operations & Order Management
- Order Processing: Managing the order cycle from start to finish and coordinating with logistics and finance for accurate execution
- Contract & Quote Management: Preparing and tracking price quotations and legal documents for sales deals
- Returns Management: Handling return requests and processing debit/credit notes
- Communication: Effective coordination between departments (Finance, Sales, Logistics)
Sales at Etisalat Egypt (2023-02 – 2023-12)
Direct sales operations including SIM activation, plan renewals, device sales, customer service and support, administrative and technical tasks.
- Direct Sales Operations
- SIM Activation: Issuing and activating new mobile lines (SIM cards) for customers
- Plan Renewals & Upgrades: Assisting customers in renewing or upgrading home internet (ADSL/Fiber) and mobile data packages
- Device & Accessory Sales: Promoting and selling smartphones, tablets, and mobile accessories available in the branch
- Hitting Targets (KPIs): Working towards daily and monthly sales goals set for the branch
- Customer Service & Support
- Greeting & Guiding Visitors: Welcoming customers, understanding their needs, and directing them to the appropriate section
- Digital Solutions Education: Explaining product features, company apps, or e-wallets and answering customer inquiries
- Complaint Handling: Resolving technical or procedural issues professionally to ensure a positive customer experience
- Administrative & technical Tasks
- System Management: Accurately and quickly entering new customer data into the company's database
- Merchandising & Inventory: Ensuring products are displayed attractively and monitoring stock levels of devices and recharge cards
- Financial Transactions: Issuing invoices, collecting payments, and managing product returns or exchanges
Sales Operation Specialist at Tawakol Metal Industries (2020-01 – 2023-01)
Team support, reporting, coordination, contract auditing, CRM management, performance analysis, and sales pipeline tracking.
- team Support Providing sales reps with the tools and data needed to sell effectively
- Reporting Creating real-time Dashboards to visualize team performance
- Coordination Acting as the main point of contact for customer requests and proposal preparation
- Auditing and executing contracts
- Managing CRM like Salesforce and PeopleSoft
- Analyzing performance data
- Tracking the sales pipeline
- Identifying areas of improvement
- Automating repetitive tasks
- Monitoring data integrity
- Helping align sales and marketing goals
- supporting the sales team on processes
