Mohamed Soliman

Application Support Specialist transitioning into Oracle APEX Development, with hands-on experience in Oracle SQL, PL/SQL, and Oracle APEX 24+. Built and deployed an end-to-end Oracle APEX application connected to the Oracle HR Database — including relational data, interactive dashboards, and dynamic reports — plus a student course registration system. Writes efficient SQL/PLSQL queries across 20+ operational reports and automates workflows using Excel VBA, cutting manual reporting time by 40%.

Also builds AI automation workflows using n8n as a complementary skill set. Actively working toward a Junior Oracle APEX Developer role.

Application Support Specialist at Arzak, Adi Micro Finance (2025-01 – Present)

• Support and troubleshoot business applications for 300+ internal users, maintaining a 95% SLA achievement rate.
• Run and modify SQL queries in Oracle SQL Developer to extract and validate data across 20+ operational reports, eliminating discrepancies.
• Analyze database tables, access controls, and logs to support engineering teams in troubleshooting application behavior.
• Built Excel VBA automation with Outlook integration to auto-generate and distribute reports, reducing manual time by 40%.
• Document recurring issues and maintain internal knowledge base guides to speed up ticket resolution.

Technical Account Coordinator at Mico World (2024-01 – 2025-01)

• Acted as the technical interface between corporate clients and development teams, gathering and translating feature requirements.
• Tracked deployment timelines and SLAs to ensure delivery quality and traceability of client requests.

Customer Service Representative at HDB Contact Center (2023-07 – 2024-01)

Provided end-user technical support for mobile banking and web portal applications; resolved transaction log discrepancies.

Help Desk Support Technician at Tenjaz (2023-01 – 2023-07)

Resolved 50+ daily hardware, OS, and network tickets using ticketing systems and remote support tools.

Sales Representative → Retail Store Manager at Orange (2020-12 – 2023-01)

Promoted to Store Manager after 5 months in Sales; grew store revenue by 25% and customer base by 20%.

Bachelor of Arts in Archaeology – Ain Shams University (2020)