Real Estate Cold Caller at Egyptian Rockstar's (2025-09 – 2025-11)
- Conducted outbound calls to prospective buyers and sellers, introducing real estate listings and services, with a focus on building rapport and trust.
- Generated and nurtured leads through effective follow-up strategies, leading to an increase in appointments by 25%.
- Developed a comprehensive understanding of local real estate markets, enabling informed discussions with clients about property values and market trends.
- Utilized CRM software to track interactions, manage leads, and follow up with potential clients, ensuring timely responses and effective communication.
- Collaborated with real estate agents and team members to create targeted call lists and refine scripts, enhancing outreach effectiveness.
Network Engineer at Canar Telecommunication (2022-09 – 2025-09)
- Ensured IP network support for new and existing services, resulting in a 15% increase in network reliability.
- Configured and installed network devices (routers, switches), enhancing network performance by 20%.
- Monitored system resource utilization and capacity planning, ensuring 99.9% system availability.
- Provided Level-1 support, resolving 95% of issues without escalation.
- Set up VLANs, routing, and switching, optimizing network infrastructure.
NOC Supervisor at Canar Telecommunication (2019-11 – 2022-09)
- Managed corporate customer complaints, reducing resolution time by 25%.
- Coordinated with different departments to address network issues, improving communication and efficiency.
- Supervised NOC staff, maintaining high team performance and adherence to schedules.
- Diagnosed network issues, achieving a 90% first-time resolution rate.
NOC Engineer at Canar Telecommunication (2018-07 – 2019-11)
- Monitored network components, ensuring compliance with best practices.
- Provided technical support to customers and network teams, reducing downtime by 15%.
- Conducted initial troubleshooting and escalated issues as per guidelines.
CPE Testing Engineer at Canar Telecommunication (2018-04 – 2018-07)
- Conducted continuous testing of CPE devices, leading to a 10% improvement in device performance.
- Collaborated with vendors to resolve product issues, aligning with company standards.
- Tested LTE network sites, contributing to a 20% enhancement in service quality.
