Mohammed Hassan

Results-driven professional with extensive experience in sales management, including roles as Sales Department Manager, and Sales Supervisor. Possesses a robust educational background in Language and Interpretation, complemented by courses in Project Management and Sales Analysis. Demonstrates strong skills in planning, problem solving, and analytical thinking.

Proficient in CRM systems and adept in communication, negotiation, leadership, and coaching. Committed to motivating teams and driving sales performance through mentorship and strategic oversight.

SALES DEPARTMENT MANAGER at Cairo airport duty free (Chalhoub group) (2018-10 – 2026-05)

• Monitoring key performance indicators (KPIs) like average transactions value (V.P.T), penetration rates, and mystery shopper scores to meet and exceed monthly and annual sales targets.
• Leading, motivating, and scheduling associates, supervisors and brand ambassadors who work irregular shifts to match peak travel hours.
• Ensuring world-class customer service that accommodates various languages, cultures, and strict time constraints.
• Managing stock levels for high-end luxury goods, perfumes, cosmetics, electronics, or confectionary while ensuring display presentation aligns with strict brand guidelines.
• Ensuring strict adherence to customs regulations, duty-free allowances, and secure payment processing.

SALES SUPERVISOR at Cairo airport duty free (Chalhoub group) (2008-10 – 2018-10)

Oversaw daily operations of the sales team, ensuring targets were met while providing mentorship and training to staff. Analyzed sales data to develop strategies for performance improvement, managed customer relationships, and coordinated promotional events to drive sales and enhance customer engagement.

SALES SUPERVISOR at DUFRY duty free (2007-04 – 2008-10)

• Shift managing, coaching and motivation
• Performance tracking, and problem solving

LANGUAGE AND INTERPRETATION – Al Mokattam Academy (1996 – 2000)