Mohammed Mahmoud

Dedicated Team Leader and Customer Service Professional with a proven track record of driving performance, managing operations, and achieving mutual growth and success. Highly adaptable and data-driven, with extensive experience in B2B/B2C sales, telemarketing, and delivering world-class customer experiences for major international accounts, including Walmart.

SME Team Leader at Transcom Egypt (2026-02 – Present)

• Serve in a senior leadership capacity to drive performance and identify errors.

Team Leader at Transcom Egypt (2025-06 – 2026-01)

• Led a team of Customer Service Representatives to consistently exceed client expectations.
• Delivered a world-class customer service experience.

Subject Matter Expert (SME) at Transcom Egypt (2024-11 – 2025-05)

• Acted as the primary Subject Matter Expert for the Walmart account.

Customer Service Representative at Transcom Egypt (2024-03 – 2024-10)

• Handled daily customer service inquiries and resolutions for the Walmart account.

Team Leader at Skyline Housing (2022-12 – 2023-01)

• Led a team of sales agents to achieve targets and exceed expectations.

Telesales Agent at Skyline Housing (2022-07 – 2022-11)

• Managed B2B inbound sales for hotel accommodations tailored for corporate clients.

Telemarketer at EPS (Energy Power Solutions) (2022-03 – 2022-06)

• Executed marketing initiatives for an energy supplier located in the US.

Deal Closer & Team Leader at Outsource Giant (OG) (2021-08 – 2022-02)

• Closed high-value deals and led a team for an auto warranty campaign.

Freelance Recruitment at New Era (2021-03 – 2021-08)

• Sourced and recruited candidates on a freelance basis.

Telesales Representative at Outsource Giant (OG) (2021-04 – 2021-08)

• Sold solar panels to US homeowners for the internal Sun Pro account.

Telemarketer at Outsource Giant (OG) (2020-05 – 2021-03)

• Promoted extended car warranty protection plans during a targeted auto warranty campaign.

Telesales Agent at Tele Talk Community (2020-03 – 2020-05)

• Managed medical equipment sales targeting senior citizens in the US.

Degree in English Translation – Languages and Translations High Institute (2022)