Mostafa Saber

Motivated IT graduate with hands-on experience in IT support, system troubleshooting, and network administration. Skilled in resolving technical issues, supporting users remotely, and maintaining system performance in fast-paced environments. Additionally, equipped with a solid foundation in cybersecurity and penetration testing through hands-on training and labs. Passionate about IT infrastructure, networking, and security, with a strong commitment to continuous learning.

Customer Service Advisor at e& UAE (2025-12 – 2026-03)

Full time Customer Service Advisor role focused on resolving customer technical issues and maintaining high service levels.

• Resolved customer technical issues (network, services, device configuration)
• Met SLAs consistently in high-volume environment
• Maintained 95% customer satisfaction rating during probation period

IT Support Practice at Self-directed / Course-related projects (2023-01 – 2024-12)

Academic and self-study IT support practice involving troubleshooting and system administration.

• Resolved 20+ Windows OS and software installation issues for peers in university labs
• Diagnosed hardware failures (RAM, HDD, peripherals) during self-study practice
• Built home lab with Windows Server, AD, DNS, DHCP, and troubleshot network connectivity issues
• Documented common problems to create a quick-reference guide for repeat issues
• Performed basic network diagnostics using tools like ping, ipconfig, and tracert

Bachelor of Information Technology in Information Technology – Faculty of Computers and Artificial Intelligence (2020-01 – 2024-12)