Muhammed Sammyy

Practice Management Support Analyst and Senior Medical Billing Specialist with 8+ years of experience in healthcare revenue cycle management, medical billing operations, and team leadership. Proven expertise in Practice Management systems, billing workflow optimization, claims processing, denial management, and system troubleshooting. Strong background in training and mentoring staff, process improvement, and cross-functional collaboration.

Skilled in medical coding (ICD-10, CPT, HCPCS), insurance verification, payer connectivity, and compliance with healthcare regulations. Bachelor's degree in art education with extensive customer service and sales leadership experience.

PM Support Analyst at Microwize Technology (2026-01 – Present)

• Provide support for Practice Management (PM) systems and assist healthcare clients with workflow optimization
• Troubleshoot system issues related to billing, claims submission, and insurance processing ensuring minimal disruption to operations
• Collaborate with technical and implementation teams to resolve client issues and improve system performance
• Assist providers and billing teams with system navigation, claim errors, and payer connectivity ensuring smooth operations

Senior Medical Billing Specialist at Microwize Technology (2024-03 – 2026-01)

• Oversaw and managed medical billing processes ensuring accuracy and compliance with healthcare regulations
• Resolved denied or rejected claims and followed up on unpaid accounts to maximize reimbursements and reduce AR days
• Trained and mentored junior billing staff improving team performance and billing accuracy
• Assisted in improving billing processes and systems for efficiency through process optimization and automation

Medical Billing Specialist at Microwize Technology (2021-04 – 2024-03)

• Assisted in preparing and submitting medical claims to insurance companies ensuring accuracy and timely submission
• Verified patient insurance coverage and eligibility to prevent claim denials and ensure proper reimbursement
• Entered and updated patient billing information accurately maintaining data integrity and compliance
• Learned and adhered to coding standards (ICD-10, CPT, HCPCS) and billing regulations ensuring compliance

UPS Tracking Advisor at Teleperformance (2020-12 – 2021-04)

• Assisted customers with tracking packages and providing real-time shipment updates ensuring customer satisfaction
• Resolved customer inquiries related to delivery status, delays, or issues through effective problem solving
• Maintained accurate records of customer interactions and tracking inquiries for quality assurance

Back Office Advisor at ElMENUS Application (2020-04 – 2020-11)

• Handled administrative and operational tasks to support business functions and ensure smooth operations
• Collaborated with other teams to ensure smooth workflow and operations across departments
• Generated reports and analyzed data to support decision-making and business strategy

Medical Telemarketing Specialist at Centro Global Solutions (2017-08 – 2020-03)

• Conducted outbound calls to promote medical products, services, or healthcare programs to target audiences
• Educated potential customers (healthcare providers, clinics, or patients) about offerings and value propositions
• Met or exceeded monthly and quarterly sales or outreach targets through effective communication and persuasion
• Provided excellent customer service and addressed customer concerns professionally maintaining high satisfaction rates

Offshore Sales Team Lead at Quotes Solutions (2017-04 – 2017-08)

• Led and managed a team of offshore sales representatives to achieve sales targets and revenue goals
• Monitored team performance, provided coaching, and conducted regular training sessions to improve skills
• Tracked and analyzed team metrics (call volume, conversion rates, and revenue) to drive performance improvements
• Prepared and presented performance reports to senior management for strategic decision-making

Offshore Sales Team Lead at ICall Outsourcing (2016-10 – 2017-04)

• Led and managed a team of offshore sales representatives to achieve sales targets and KPIs
• Monitored team performance, provided coaching, and conducted regular training sessions for skill development
• Tracked and analyzed team metrics (call volume, conversion rates, and revenue) for continuous improvement
• Prepared and presented performance reports to senior management ensuring transparency and accountability

Sales Team Lead at Vodafone Egypt (2016-01 – 2016-10)

• Led and supervised a team of sales representatives to meet sales targets and exceed performance goals
• Monitored team performance, provided coaching, and conducted training to improve skills and productivity
• Tracked and analyzed key metrics (call volume, conversion rates, and revenue) to identify improvement opportunities
• Motivated and inspired the team to achieve and exceed targets through effective leadership and recognition

Bachelor of Arts in Art Education – Faculty of Art Education (2014 – 2020)

Diploma – Cairo High Institute (2020 – 2022)