Musatafa Rateb

Senior Technical Support Engineer with a strong networking background and hands-on experience in telecom and factory IT environments. Experienced in LAN/WAN troubleshooting, routers, enterprise network incidents, Windows systems, hardware/software support, and user assistance. Skilled in handling high-priority technical issues and coordinating with NOC teams to ensure SLA compliance.

System Help Desk Engineer at Al-Tawakol Steel Industries (2025-08 – Present)

• Provide technical support for users, computers, and IT systems across the factory.
• Troubleshoot Windows, hardware, software, printers, and network connectivity issues.
• Install, configure, and maintain workstations, printers, and other IT equipment.
• Manage user accounts, permissions, and basic system administration tasks.
• Monitor and troubleshoot LAN connectivity and shared network resources.
• Provide first-line support and resolve technical issues to ensure smooth daily operations.

Senior Technical Support Engineer – VIP Section at Telecom Egypt (WE) (2023-07 – 2025-08)

• Provide advanced technical support for VIP and enterprise customers.
• Troubleshoot LAN/WAN connectivity, routers, modems, and access points.
• Handle critical incidents and escalate complex issues to NOC and core network teams.

IT Help Desk Engineer at Dot Company

6 Months

• System and basic network troubleshooting.

IT Help Desk Engineer at Z TO Zero Company

5 Months

• Router configuration and network issue resolution.

Bachelor of Computers and Information in Computer Science – Obour Higher Institute for Engineering and Technology (2022)