Nabil Ewida

More than 10 Years of successful business as senior sales &

Marketing & purchasing.

Summaryof qualifica  Best Call center recognition prizes with excellent client feedback in

& supervising & managerial level.

 Brand Presentation Professional Skills.

Skills.  Vast Experience in Travel Industry with careers in fields of Inbound &

Outbound Tourism.

 Excellent knowledge of Microsoft products windows office word,

Excel, PP .prof. skills.

 Fast Learner & Excellent customer service Skills.

 Hard work , team player & Knowledgeable of countries cultures.

 Conference organizing & trip management.

 Have a valid local & Int. driving license.

 Ready to work in pr

Last job

experience. 11/2020 – 12/2022

Account team manager.

Duties

• Supervise, monitor & analyze team daily activities in order to impleme changes and increase both productivity and customer satisfaction.
• Revise schedule to and maintains appropriate staffing levels including shift patterns and the number of staff required to meet demand.
• Supervise on the functions in bound/out bound and cold and warm sa calls with team members.
• Ensure performing operationally customer service surveys.
• Review the performance of each Team member.
• Lead - when needed -One to one meeting with low performance team agents.

Customer Satisfaction Process

 Ensures that customers receive the quickest service possible.

 Continuous Real time monitoring for inbound and outbound teams services

 Build trusting relationships with clients and protect the brand by maintaining a positive image.

 Determine a course of action to resolve customer problems.

04/2020 – 10/2020

Customer Technical Consultant at Teleperformance Egypt. For No.1

smartphone company client Worldwide.

Duties : provide class A technical support services over the phone , probing customer needs and supply best technical support.

01/2018 - 03/ 2020 Free lance Tour Guide & Egyptologist.

Provide tourism guidance through Historical Museums and Temples of Egypt

Location : All over Egypt.

11/2016 - 12/2017 Work at Convergys offshore services

Title : Travel Consultant.

Duties: Provide Hotel reservation service for customers for international chai

10/ 2015 – 09 / 2016 work at RAYA CC EG. English speaking.

Account Cisco MEA

Title:CiscoSalesDevelopmentRepresentative.

Duties

· Sales,Technical sales,successfully passedtrainings& skills.

. Outbound sales calls - Cisco services and products.

· Processing of sales agreements

· Initiate sales process referred from lead data

· Inform customers of product information and other related activities

· Maintain a high level of understanding of current products and services

· Ensure that monthly targets are met

2- 09/2014 – 09/2015 Teleperformance EG English Speaking

Customer Service, Expedia Canada Travel Acc.

Duties:customer service,Classticketing,Hotel reservation,successfully passed trainings& skills.

[ Dates Attended : 01/01/2014 till 01/08/2014 ]

Country: RSA. – Cape town.

Title: Airline travel Consultant.

Duties: customer service, Class ticketing reservation

Successfully certified Aviation ticketing system (Amadeus , sebr).

4- [ Dates Attended : 01/09/2010 till 01/09/2013 ]

Info Kiosks Wireless Networks’ solutions.

Title: Senior Sales. .

Duties: Sales, Marketing & Overseas importing., Salesdevelopment.

5- [ Dates Attended : 01/09/2005 Till Aug. 2009 ]

Working at Xceed Contact Center, Smart village Cairo

,

Title:MicrosoftCustomerService.Certified.

Duties: Microsoft EMEA Customer service,TeamLeaderTasks.

6- [ Dates Attended : 01/04/1999 till 01/09/2005 ]

National Travel service. Cairo Title:Tourleader,toursoperator.

 Duties:Toursprogramming, Leading touristGroups, translating,etc.,

7- [ Dates Attended : 01/05/1997 till 01/04/1998]

Helnan Danish Hotels, Nweiba, South Sinai Egypt.

Title:FrontDeskReceptionist.

 Duties:All hotel guest Frontdeskactivities.

Assuit university, Faculty of Arts

BachelorDegree

Helwan university, Faculty of tourism, Cairo

HighDiplomaofTouristGuidance,EnglishLanguage.

American University English B2 /C1.

Courses& Microsoft PAMEA , Experience certificate

Cisco Sales (SDR) certified.

Certificates - Airline reservation system certified.

Expedia.ca Travel Sales Consultan