Nada Elsayed

Operations and administrative support professional with experience supporting an online service platform, including workflow coordination, team supervision, HR and recruitment support, customer success and retention, data entry, quality checks, reporting, and payroll-related calculations. Experienced in candidate screening, onboarding and training, specialist performance and target tracking, salary and commission calculations, case allocation, subscription renewals, and maintaining accurate operational records. Proficient in Microsoft Office and digital communication/CRM tools, with the ability to learn new systems quickly.

Seeking remote opportunities in Operations, HR Operations, Recruitment Coordination, Administrative Support, Data Entry, Customer Success, or Accounting Support.

Operations & Customer Follow-up | Team Supervision at Mahara Tifl Online Platform (Online Services) (2023-04 – 2026-09)

• Progressed from moderation and customer support into operations coordination, customer follow-up, and team/specialist performance monitoring.
• Supported recruitment and selection by reviewing CVs, screening candidates, coordinating interviews, assisting with selection, and supporting onboarding and training for new employees.
• Coordinated day-to-day workflows and case allocation, helping distribute cases more evenly and maintain continuity across the team.
• Tracked specialist session counts, performance targets, salaries, and commissions; prepared and checked payroll-related calculations and routine performance reports.
• Maintained and reviewed Excel and Google Sheets trackers for evaluations, subscriptions, renewals, case numbers and assignments, follow-up status, specialist accounts, monthly sessions, and revenue.
• Conducted operational quality checks to identify missing details, data-entry errors, incorrect classifications, and missed follow-ups; coordinated corrections to improve data accuracy.
• Followed up with customers after evaluations, explained service packages, supported subscriptions and renewals, and re-engaged inactive customers to encourage continuation.
• Managed customer conversations across Facebook, Instagram, TikTok, and WhatsApp using Respond CRM, Meta Business Suite, and WhatsApp Business.
• Supported customer service and retention for customers in Saudi Arabia, Kuwait, Qatar, and the UAE, including Arabic-speaking customers living abroad.

Bachelor of Commerce in Accounting | English Language Division – Suez Canal University (2023)