Client Acquisition Specialist at Serenity Psychology Center (2025-12 – 2026-03)
- Managed client inquiries across WhatsApp, Instagram, and phone calls, guiding individuals from first contact through successful session booking.
- Conducted client intake by discussing presenting concerns, preferences, and needs, and matched clients with appropriate therapists or psychiatrists.
- Provided clear psychoeducation on therapy services and modalities, drawing on academic background in psychology.
- Coordinated scheduling, confirmations, rescheduling, financial expenses and waiting lists while collaborating closely with therapists, reception, and management to ensure smooth operations.
- Built strong rapport and trust with clients and therapists, contributing to client retention, smooth service delivery, and the center's professional reputation.
Psychology Intern at Abou El Azayem Mental Health Hospital (2024-09 – 2025-06)
- Assisted licensed psychologists in conducting initial assessments and intake interviews with clients, gaining practical experience in clinical evaluation procedures.
- Observed and actively participated in individual and group therapy sessions, honing my understanding of therapeutic techniques and interventions.
- Administered and scored psychological assessments, including the MMPI-2 and Beck Depression Inventory, contributing to comprehensive client evaluations.
- Collaborated with the clinic's interdisciplinary team to develop and implement treatment plans, gaining valuable insights into the importance of a holistic approach to mental health care.
MHPSS Volunteer at IOM Egypt (2025-03 – 2025-07)
- Designing and Facilitating Activities: Create safe, inclusive spaces and plan joy-centered activities like art therapy, games, and storytelling that promote emotional expression, social interaction, and resilience-building.
- Supporting Emotional Well-being: Offer emotional support, provide guidance for children feeling overwhelmed, and monitor their emotional needs during activities, referring them for additional help when necessary.
- Engaging Parents and Caregivers: Collaborate with parents and caregivers to raise awareness about the importance of mental health and empower them to support their children's well-being.
- Ensuring Gender Inclusivity and Collaboration: Create gender-sensitive activities to empower all children, particularly young girls, and work closely with the IOM team to align with broader humanitarian goals.
Volunteer, Community Service at The British University in Egypt (2023-11 – 2023-11)
BUE Student Union Initiative
- Assisted in the preparation and distribution of essential items, including food, water, and clothing, for community members in need.
- Collaborated with other volunteers to organize and streamline the packing process, ensuring efficient and timely delivery.
- Contributed to the promotion of BUE's community outreach efforts through involvement with the Egyptian Red Crescent, Tahya Misr Fund, and World Food Programme.
Teacher Assistant at Fun2Learn Nursery (2012-10 – 2012-10)
- Assisted in organizing and conducting educational activities, playtime, and subject-based learning sessions with children, fostering a supportive and engaging environment.
- Supervised children during daily routines, ensuring their safety and well-being, while actively participating in their social and educational development.
- Managed and addressed behavioral issues constructively, applying effective communication techniques to encourage positive behavior and resolve conflicts.
- Developed a strong rapport with children, understanding their individual needs and adapting interactions to provide attentive and compassionate care.
