Niveen Torky

A results-driven Sales Team Leader with a strong background in customer service, sales, and team management. Passionate about driving revenue growth, enhancing customer experience, and leading high-performing teams. Seeking an opportunity to leverage my leadership, negotiation, and communication skills in a dynamic organization where I can contribute to business success and professional growth.

Sales Team Leader at We Store - Telecom Egypt (2023-12 – Present)

• Leading and supervising the sales team to meet and exceed sales targets.
• Enhancing customer experience and driving revenue growth.
• Training and mentoring new sales representatives.

Customer Service Agent – Call Center (Technical Support) at Orange Co. (2021-11 – 2023-11)

• Provided high-quality technical support to customers.
• Resolved customer complaints and escalations efficiently.
• Achieved high customer service ratings and KPIs.

Sales Agent at Delta Life Insurance Company (2020-09 – 2021-10)

• Sold insurance policies and provided financial consultation to clients.
• Managed client portfolios and maintained strong customer relationships.

Radio Presenter at Entlaka Radio (2019-02 – 2020-08)

• Hosted and prepared engaging radio programs.
• Conducted live interviews and managed on-air discussions.

Bachelor's Degree in Economics – Faculty of Economics and Political Science, Alexandria University (2015-09 – 2019-06)