Nour Ibrahim

With firsthand experience in Manual testing, Web Automation, API Automation and Performance Testing, I'm a Software tester with great passion to learn everything about software testing and even more passion to put what I learn to practice. Exercising the Testing Mindset every day through problem solving, analytical thinking and disciplined time management, I'm also known for my super team work and adaptability to dynamic project needs!

Software Testing Internship at The Information Technology Institute (ITI) (2025-07 – 2025-11)

Completed comprehensive software testing internship with focus on API automation, manual testing, and web automation

• Designed and developed an End-to-End API Test Automation Framework using Java and RestAssured to validate service functionality, data models, and error handling
• Executed Manual Testing and Exploratory Testing on API endpoints using Postman for rapid environment health checks and validations
• Successfully executed a full Manual Testing lifecycle project (Guru99 Banking) including Requirements Analysis, Test Case Design, and Execution across multiple deployment versions
• Produced multiple structured Test Execution Reports and Bug Report to document findings
• Led a collaborative Web Automation Project utilizing Selenium WebDriver and Core Java to develop and manage a complete Automation framework using POM and TestNG for end-to-end (E2E) user workflow validation
• Used Allure for documenting test cases and reporting

Financial Advisor at Concentrix (2024-07 – 2025-02)

Provided financial advisory services and client education

• Educated clients on various financial decisions and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs
• Maintained a stable over 90% Customer Satisfaction each and every month

Customer Care Agent (Account Management and Billing) at Vodafone UK (2023-02 – 2024-06)

Managed customer accounts, billing inquiries, and customer service operations

• Promoted to Resolution Manager (Feb 2024)
• Acknowledged among the top ten agents across Egypt and India (Dec 2023)
• Winner of FCR Target Competition (Oct. & Nov. 2023)

Freelance Market Researcher at Awe Research (2021-01 – 2021-02)

Conducted market research and customer profiling

• Enhanced company's understanding of target markets by developing detailed customer profiles and segmentation strategies
• Conducted over 20 interviews per day with Doctors all over Egypt

Bachelor's Degree in Pharmacy – Cairo University (2022-07)