Admin Assisstant at New Horizon International School (Sep/2025- present)
Exam Invigilator at The British Council in Cairo (2022-04 – Present)
A part-time-invigilator for the IGCSE exams in international schools.
- Finalizing paperwork as: attendance and seating plan.
- Checking class facilities (air conditioning, lightening, bin, seat numbers, posters, etc.)
- Verifying the Statement of Entry of the candidate through checking the picture and stamp.
- Assisting candidates with anything that will not oppose the exam rules.
- Reading the welcome note for the candidates along with the instructions on the question paper.
- Invigilating candidates through the exam to avoid malpractice.
- Preventing any unauthorized items to enter the exam room as: electronic devices, watches, phones nontransparent case and water bottles, etc.
- Following the British Council COVID safety procedures.
Salesperson at Konouz Egypt Replica Treasure (2022-09 – 2024-09)
- Selling replicas for customers including Pharaonic, Coptic, Islamic and other replicas.
- Dealing with onsite and online orders (local and international).
Senior Travel Advisor at Flairstech (2020-03 – 2022-09)
Travel Advisor for Justfly and Flighthub at Flairstech in Maadi.
- Assisting passengers in the USA and Canada with their flights as: changing, cancelation, name correction, adding meals, adding infant, etc.
- Handling escalations
- Handling inbound and outbound calls.
- GDS (Amadeus), Farelogix and Zendesk experienced.
Tele-sales Agent at Centro Global Solutions (Cairo Site) (2019-01 – 2020-03)
Selling pharmaceutical products and medical equipment for American Seniors present in the USA.
- Selling these products for patients who have body pain, insurance, and primary care physician.
- The pharmaceutical products are mainly for Arthritis and Osteoarthritis (joints pain), and skin issues. Products including, but not limited to: Pain Management Cream (Lidocaine included), Desoximetasone and Mometasone for skin issues, and effervescent for acid reflux.
- Medical equipment as: back, knee and elbow braces.
- Other duties: contacting the Doctor's or Nurse Practitioner's office is a must in case of missing information.
- Handling inbound and outbound calls.
- Auto-Dialer and CRM experienced.
- Campaigns I have worked in: ValueMed, HCA, SCAP and Global.
Customer Care Agent at Vodafone UK (Cairo Site) (2017-12 – 2018-12)
Customer Care Representative of the Billing Team at Vodafone UK in the Sixth of October City.
- Mainly assisting customers in the United Kingdom, with their billing inquiries such as: providing breakdown of the bill including the extra charges, paying bills, removing, or adding Add-ons, setting installment plans, waiving invalid charges and
- Other secondary duties as: informing customers with roaming charges, activating SIM Card, providing PAC and PUK codes and fixing online account and sending confirmation messages and emails of what has been said during the call.
- Handling escalations.
- Handling inbound and outbound calls.
- Up-selling phone and data packages (12 or 24-month contracts).
- Transferring calls to other relevant departments as: Upgrades, Credit File, Sales, Retention, PAYG and others.
- Siebel Experienced.
