Nouran Ashraf

Bachelor of Medicine and Bachelor of Surgery (M.B., B.Ch.), Faculty of Medicine, Alexandria University — 2024. Currently serving as a House Officer at Alexandria University Main Hospital (AUMH) since September 2025, alongside practical experience in patient flow coordination, medical documentation, and healthcare process improvement across diverse clinical settings. Demonstrated capability in identifying operational gaps and contributing to system-level solutions that enhance service delivery and organizational efficiency.

Seeking to build a career in healthcare operations and management, with a focused interest in service development and continuous improvement.

OPD Management Intern at Andalusia Health (2026-01 – 2026-03)

• Assisted with documentation and data entry tasks, including medical reports and timetables, ensuring accuracy and legibility.
• Contributed to problem-solving efforts to support smooth coordination between patients and staff.

Operations & Process Improvement Associate at Banoun Center for Women & Child Health (2025-11 – Present)

• Managed patient intake and history-taking while ensuring smooth patient flow and accurate data entry.
• Supported the center's transition to a new documentation system, assisting with implementation and adoption.
• Facilitated patient communication and education to improve overall care experience.
• Contributed to service development by identifying operational and marketing gaps, and proposing practical solutions to address system drawbacks.
• Participated in auditing staff performance to support quality and consistency of care.

Contact Center & Medical Records Associate at Dr. Tarek Omar Integrated Clinics (2025-06 – 2025-09)

• Supported implementation of a new patient data documentation and triage system to streamline intake processes.
• Conducted structured patient history-taking via phone for a multinational patient base, communicating fluently in both Arabic and English.
• Prepared accurate medical reports based on collected patient information.

Bachelor of Medicine & Surgery (MBBS) in Medicine – Faculty of Medicine – Alexandria University (2024)