Customer service & complaints department officer at Soft Magic (ERP software systems) (2023-08 – 2026-04)
- Calling clients to follow up that system problems are solved
- Receiving the complaints about the ERP system, discussing with clients and directing problems to technical support and follow up to be resolved
- The link between clients, technical support and managers
General Accountant at Tahoon T&H Technology (2022-07 – 2023-04)
- Record entries in full, starting from recording expenses, revenues, supplier and customer movements, depreciation, and all settlements to preparing trial balances & budget
- Arrange all required statements professionally on the excel
- Creat reports showing detailed information about the company's budget, expenses and deficit
Social Media Moderator at kinetic Apparel (clothing brand) (2017-01 – 2018-01)
- Build and execute social media strategy through competitive research, platform determination, messaging and audience identification
- Collaborate with other departments (customer, relations, sales etc.) to manage reputation, identify key players and coordinate actions
- Handle complains, work on solving them and lower escalation record
- Identify customers' needs, clarify information, research every issue and provide solutions and alternatives
Sales agent at Vodafone (2016-05 – 2016-10)
- Handling and responding to over 200 customers calls inquiries in all forms (email, phone, in person) daily
- Marketed special offers and sales to customers over the phone
- Identified potential cross-sell opportunities and referred interested customers to relevant sales team
