Talent Operations HR Associate at Deloitte (2025-07 – Present)
- Facilitates the seamless execution of departmental initiatives by resolving employee inquiries and tracking pending requests to ensure all resolutions consistently meet defined SLAs.
- Manages and audits critical employee data within internal HRIS and Candidate Tracking Systems to maintain operational compliance and ensure the accuracy of complex reporting and pivot summaries.
- Drives process efficiency by identifying service bottlenecks and coordinating with cross-functional stakeholders to provide management with data-driven insights on request Turn Around Time (TAT).
Senior Associate, BCS UK at HSBC Bank (2025-03 – 2025-05)
- Responded to time-sensitive, high-value queries and escalations from UK business clients, resolving complex inquiries at the first point of contact to ensure high levels of engagement.
- Acted as a subject resource for payment industry systems to drive workflow optimizations and managed the end-to-end complaint resolution process through detailed investigation and resolution.
- Contributed to a supportive work environment by building trusted relationships with cross-functional colleagues to maintain service quality and meet defined team metrics.
Subject Matter Expert (SME) at ULTATEL (2024-09 – 2025-02)
- Directed team activities by distributing tasks based on capacity and providing consistent coaching and guidance to employees to enhance service quality and individual professional development.
- Conducted periodic reporting and performance analysis to identify business requirements and implemented operational strategies that improved overall team efficiency.
- Led high-level meetings and collaborative sessions to facilitate cross-departmental alignment, ensuring team output consistently met organizational goals and quality standards.
B2B Business Development Representative at ULTATEL (2023-03 – 2024-08)
- Managed specialized projects to analyze business needs and gathered direct feedback from target companies to identify skills or service gaps and ensure the delivery of optimized solutions.
- Facilitated the end-to-end communication cycle by scheduling and attending stakeholder meetings, acting as a bridge between key decision-makers and internal teams to ensure seamless knowledge transfer.
- Leveraged data-driven market insights to develop comprehensive reports that informed strategic planning and supported long-term stakeholder retention.
Real Estate Telemarketer Agent at Proper Business Solutions (2021-12 – 2022-10)
- Developed strong interpersonal communication skills by conducting high-volume outreach to US-based clients to identify specific property requirements and provide tailored service solutions.
- Executed a comprehensive needs-analysis process by gathering critical data points from potential clients and validating information through internal systems to ensure high lead accuracy and successful outcomes.
- Maintained meticulous records of client engagement and followed up consistently to manage the end-to-end information flow, ensuring that all data provided to stakeholders was verified and actionable.
