Omar Abdo

Results-oriented Social Media Moderator and Customer Experience Specialist with a strong background in managing high-volume digital interactions for leading brands like B.TECH. Expert in conflict resolution, community engagement, and maintaining brand reputation across diverse platforms. Proven ability to handle complex customer inquiries while maintaining a 95%+ satisfaction rate. Skilled in CRM tools, social media analytics, and cross-functional team collaboration.

Social Media Moderator at B.TECH (2025-03 – 2026-03)

Managed official social media channels with high professionalism and efficiency

• Managed official social media channels, responding to 500+ daily inquiries and complaints with high professionalism
• Improved response time by 30% through efficient multitasking and mastery of the brand's knowledge base
• Actively monitored community sentiment to protect brand reputation and escalated critical issues to the PR/Legal teams
• Utilized CRM systems to track customer journeys and ensure 100% resolution of reported issues

Sales Representative at ELHELAL for Medical Devices (2024-09 – 2025-03)

Negotiated and closed sales for medical equipment in B2B market

• Negotiated and closed sales for medical equipment in a highly competitive B2B market
• Provided technical product demonstrations, consistently achieving 110% of monthly sales targets

Online HR Recruiter at Self-Employed

Commission-based recruitment specialist managing end-to-end remote recruitment processes

• Managed end-to-end remote recruitment processes, including sourcing, screening, and initial interviewing
• Built a talent pipeline of qualified candidates for various industries using LinkedIn and social media sourcing

Accounting Assistant at Accounting Office (2023)

Part-time role during university supporting senior accountants

• Supported senior accountants with data entry, financial reporting, and document auditing using Microsoft Excel

B.Sc. in Commerce (Accounting) – Menofia University (2023)