Omar Emam

Motivated IT graduate with a background in Management Information Systems and a strong interest in IT Support, Networking, and System Administration. Skilled in troubleshooting hardware and software issues, configuring networks, and supporting users in technical environments. Passionate about learning new technologies and improving problem-solving skills. Familiar with networking concepts such as VLANs, subnetting, and network troubleshooting using Cisco Packet Tracer.

IT Support & Technical Troubleshooting

Diagnosed and resolved hardware, software, and network connectivity issues.

Installed and configured Windows operating systems and drivers.

Supported printers, local network connections, and shared resources.

Assisted users with troubleshooting and technical support tasks.

Worked with basic networking concepts including IP addressing, VLANs, and subnetting.

Practiced network design and configuration using Cisco Packet Tracer.

Bachelor of Science in Management Information Systems