Telesales at E&, Cairo (2023-01 – 2023-10)
- Selling services and products such as routers and internet services.
- Dealing with all segments of society and all ages, and developing communication skills.
- Convincing the customer, delivering information, ensuring satisfaction, and providing the ideal solution to achieve the highest return on sales and achieve targets.
- Conducted outbound calls to promote products and services.
- Maintained accurate records of customer interactions in the CRM system.
- Followed up with leads to ensure customer satisfaction and retention.
Telesales Senior at Success academy, Cairo (2023-09 – 2024-11)
- Convincing people and selling courses such as English, ICDL, Soft Skills, and HR courses.
- Developing selling skills, persuasion techniques, dealing with college students and graduates, and achieving the required monthly sales.
- Supporting the team and new employees, leading the work team, creating data analysis of monthly sales numbers, and following up with the team to reach the highest results.
- Taking responsibility for maintaining the required level and creating a healthy and pleasant work environment to achieve the highest results.
- Led telesales team to meet daily call targets and customer engagement goals.
- Developed training materials to enhance team skills and sales effectiveness.
Customer care team leader at Vodafone, Giza (2024-09 – Present)
- Led customer service team to enhance service quality and efficiency.
- Trained new staff on company policies and customer interaction techniques.
- Monitored team performance and provided constructive feedback regularly.
- Developed training materials to improve team knowledge and skills.
- Quality service, achieving customer satisfaction, providing the best service, increasing sales, and achieving the efficiency target.
- Updated system with order specifics and customer data, preferences, and billing information.
- Resolved escalated customer complaints in a timely manner.
- Analysis of recurring problems in order to develop long-term solutions.
Retail sales at Cartona, Giza (2026-01 – 2026-07)
- Analysis of recurring problems in order to develop long-term solutions.
- Resolved escalated customer complaints in a timely manner.
- Selling services and products such as routers and internet services.
- Supporting the team and new employees, leading the work team, creating data analysis of monthly sales numbers, and following up with the team to reach the highest results.
