Radwa Alalfy

Detail-oriented professional with experience in sales, customer service, office administration, and moderation. Strong communication skills, customer-focused mindset, and the ability to manage daily operations efficiently. Seeking a role where interpersonal skills, organizational abilities, and sales experience can add value to the organization.

Moderator at Mar Jewelry (2024-03 – Present)

• Monitor and manage online interactions and customer inquiries.
• Ensure compliance with company policies and communication guidelines.
• Support customer engagement and maintain brand image.

Office assistance Manager at Real Estate Office (2023-01 – 2024-12)

• Managed daily office operations and administrative tasks with staff and clients.
• Coordinated schedules, documentation, and client follow-ups.
• Supported sales activities and customer communication.

Customer Service Representative at Al-Mostashar Office (2020-01 – 2023-12)

• Handled customer requests and resolved issues professionally.
• Maintained accurate records and ensured customer satisfaction.

Sales Representative at Al-Nasr Company (2017-01 – 2020-12)

• Presented products and services to customers.
• Supported sales operations and contributed to revenue growth.

Bachelor's Degree in Social Service – Helwan University (2024-12)

Course in Tourist Package Sales (2025-12)