Radwa Soliman

Results-driven Talent Acquisition Specialist with 3+ years of progressive full-cycle recruitment experience across BPO, staffing, and business development. Proven in managing end-to-end hiring — from sourcing and competency-based interviewing to offer negotiation and onboarding. Trilingual (Arabic, English, Chinese) professional with strong stakeholder skills and a track record of reducing time-to-hire. Eager to broaden HR scope and contribute to a high-impact talent team in the GCC/MENA region.

Talent Acquisition Specialist at Alorica (2025-05 – Present)

• Source, screen, and shortlist candidates across functions using LinkedIn, job boards, and referrals.
• Conduct structured interviews to assess competency, culture fit, and role suitability.
• Manage full recruitment lifecycle, meeting hiring SLAs consistently.
• Coordinate scheduling between hiring managers and candidates; maintain ATS records.

Talent Acquisition Specialist at Sutherland Global (2025-01 – 2025-03)

• Sourced, screened, and selected qualified candidates for high-volume BPO roles.
• Conducted phone interviews and assessed suitability against job specifications.
• Managed end-to-end recruitment workflow ensuring SLA compliance.

Freelance Recruiter at Career Community (2024-07 – 2024-12)

• Partnered with clients to define requirements and craft job postings on multiple platforms.
• Built talent pipelines via multi-channel sourcing (LinkedIn, job boards, networks).
• Screened CVs and conducted initial interviews; coordinated full interview stages.
• Delivered candidate feedback and managed offer-stage communications.

Business Developer – Chinese Speaker at The Translation Gate (2024-02 – 2025-01)

• Developed client acquisition strategies targeting Chinese-speaking markets.
• Built strong client relationships; prepared proposals and market insights.
• Collaborated with linguists and PMs to ensure seamless service delivery.

Customer Service Agent at Dynamic Solution Center (2023-05 – 2024-01)

• Delivered multilingual support (phone, chat, email) for Kwai app users.
• Maintained accurate records of all customer interactions and resolutions.

Customer Service Agent at Teleperformance (2023-01 – 2023-05)

• Resolved Talabat & Kwai account inquiries with high first-contact resolution rates.
• Documented all support tickets and maintained detailed customer interaction logs.

B.A. in Chinese Language – Ain Shams University (2018 – 2022)