Rahaf Yousif

A highly motivated and dedicated medical assistant with a proven track record of delivering exceptional customer experiences. Strong interpersonal and communication skills, adept at resolving customer complaints and inquiries efficiently. Seeking a challenging position where I can utilize my skills and medical knowledge to contribute to customer satisfaction and overall business success.

Medical Care Centre Specialist at Innovative solutions (Present)

• Scheduled patient appointments and coordinated healthcare services.
• Contacted patients to confirm appointments and provide pre-visit instructions.
• Verified patients' insurance eligibility and benefits before scheduling services.
• Reviewed insurance coverage and assisted with claim verification to ensure accurate billing and authorization.
• Maintained accurate patient records and ensured compliance with confidentiality and documentation standards.
• Collaborated with healthcare providers and administrative teams to facilitate smooth patient care.

Customer Support Representative at Brands for Less (2025-05 – 2026-02)

• Responded to customers inquiries via email and chat, providing accurate and professional assistance.
• Assisted customers with shipment tracking, delivery updates, and order-related inquiries.
• Coordinated with drivers and internal teams to ensure accurate and timely shipment information.
• Tracking orders, payments, and product information, ensuring a positive customer experience.
• Utilized Zendesk to manage customer support tickets, track resolutions, and escalate complex issues when necessary.
• Consistently met or exceeded response time and customer satisfaction targets.

Telesales Representative at Outsourcing For You (2025-01 – 2025-04)

• Handled outbound and inbound customer calls professionally and efficiently about orthotics products.
• Achieved and consistently met sales targets and performance KPIs.
• Built strong relationships with patients through effective communication and active listening.
• Managed objections confidently and used persuasive communication techniques to close sales successfully.

Bachelor of Medicine, Bachelor of Surgery in MBBS – University of Khartoum