Medical Care Centre Specialist at Innovative solutions (Present)
- Scheduled patient appointments and coordinated healthcare services.
- Contacted patients to confirm appointments and provide pre-visit instructions.
- Verified patients' insurance eligibility and benefits before scheduling services.
- Reviewed insurance coverage and assisted with claim verification to ensure accurate billing and authorization.
- Maintained accurate patient records and ensured compliance with confidentiality and documentation standards.
- Collaborated with healthcare providers and administrative teams to facilitate smooth patient care.
Customer Support Representative at Brands for Less (2025-05 – 2026-02)
- Responded to customers inquiries via email and chat, providing accurate and professional assistance.
- Assisted customers with shipment tracking, delivery updates, and order-related inquiries.
- Coordinated with drivers and internal teams to ensure accurate and timely shipment information.
- Tracking orders, payments, and product information, ensuring a positive customer experience.
- Utilized Zendesk to manage customer support tickets, track resolutions, and escalate complex issues when necessary.
- Consistently met or exceeded response time and customer satisfaction targets.
Telesales Representative at Outsourcing For You (2025-01 – 2025-04)
- Handled outbound and inbound customer calls professionally and efficiently about orthotics products.
- Achieved and consistently met sales targets and performance KPIs.
- Built strong relationships with patients through effective communication and active listening.
- Managed objections confidently and used persuasive communication techniques to close sales successfully.
