Ramy Hegazy

Experienced Operations Manager with 15+ years in hospitality, aviation, and travel industries. Strong expertise in operations management, strong background in groups trips & specialized in honeymoon packages. Creative mindset with the ability to design innovative travel programs. Expert in contract negotiation and customer service excellence. Specialized in high-end travel arrangements, including private jet and cruise handling.

Operations Manager - Sawah Travel - Cairo

(2025-01)

• Manage hotel contracts, pricing strategies, and supplier relationships
• Oversee daily operations and support sales team performance
• Specialized in honeymoon packages
• Direct specialized travel services, specifically Hotel booking, private jet and cruise handling and booking
• Improve booking processes and operational efficiency
• Analyze market trends to maximize revenue opportunities

Community Manager - Waterway Developments

(2021-01 - 2025-01)

• Managed and supervised the customer service team to ensure high service
• Monitored team performance, handled escalations, and ensured quick resolution of resident issues
• Trained and guided customer service staff to improve communication and operational efficiency
• Coordinated with different departments to deliver smooth and professional resident support services
• Responded to residents' inquiries, complaints, and service requests professionally
• Coordinated community events, announcements, and social activities for residents
• Maintained positive resident relationships to improve satisfaction and retention
• Handled social media pages and resident communication channels
• Coordinated with maintenance, security, and facility teams to resolve issues efficiently
• Prepared reports regarding resident feedback, complaints, and community performance
• Ensured smooth daily community operations and high-quality resident experience

Supervisor – Airport Operations - Emirates Airline - Dubai

(2016-01 - 2021-01)

• Deliver high-level customer service and VIP passenger handling in a fast-paced airport environment
• Supervise airport operational teams and coordinate daily flight activities
• Ensure on-time departures and smooth passenger handling during check-in, boarding, arrivals, and transit
• Monitor safety, security, and service standards according to airline and airport regulations
• Handle operational disruptions such as delays, missed connections, baggage issues, and irregular operations

Senior – Airport Operations - Emirates Airline - Dubai

(2012-01 - 2016-01)

Handle operational disruptions such as delays, missed connections, baggage issues, and irregular operations.

• Coordinate with departments including ramp, catering, baggage services, immigration, and ground handling agents
• Support and guide staff performance while ensuring excellent customer service

Sales Team leader - Grand Hyatt Hotel - Dubai

(2008-01 - 2012-01)

• Lead and supervise the airport sales team to achieve daily and monthly sales targets
• Promote hotel rooms, services, and special offers to travelers and corporate guests
• Build strong relationships with airport customers, travel agents, and corporate clients
• Provide excellent customer service and assist guests with reservations, transportation, and hotel information
• Coordinate with hotel departments to ensure smooth guest arrivals and VIP handling
• Handle customer inquiries, complaints, and special requests professionally
• Monitor team performance, prepare sales reports, and support staff training and development
• Maintain high brand standards and contribute to increasing hotel revenue and guest satisfaction

Bachelor of English Business Administration - Egypt (2002)