Operations Manager - Sawah Travel - Cairo
(2025-01)
- Manage hotel contracts, pricing strategies, and supplier relationships
- Oversee daily operations and support sales team performance
- Specialized in honeymoon packages
- Direct specialized travel services, specifically Hotel booking, private jet and cruise handling and booking
- Improve booking processes and operational efficiency
- Analyze market trends to maximize revenue opportunities
Community Manager - Waterway Developments
(2021-01 - 2025-01)
- Managed and supervised the customer service team to ensure high service
- Monitored team performance, handled escalations, and ensured quick resolution of resident issues
- Trained and guided customer service staff to improve communication and operational efficiency
- Coordinated with different departments to deliver smooth and professional resident support services
- Responded to residents' inquiries, complaints, and service requests professionally
- Coordinated community events, announcements, and social activities for residents
- Maintained positive resident relationships to improve satisfaction and retention
- Handled social media pages and resident communication channels
- Coordinated with maintenance, security, and facility teams to resolve issues efficiently
- Prepared reports regarding resident feedback, complaints, and community performance
- Ensured smooth daily community operations and high-quality resident experience
Supervisor – Airport Operations - Emirates Airline - Dubai
(2016-01 - 2021-01)
- Deliver high-level customer service and VIP passenger handling in a fast-paced airport environment
- Supervise airport operational teams and coordinate daily flight activities
- Ensure on-time departures and smooth passenger handling during check-in, boarding, arrivals, and transit
- Monitor safety, security, and service standards according to airline and airport regulations
- Handle operational disruptions such as delays, missed connections, baggage issues, and irregular operations
Senior – Airport Operations - Emirates Airline - Dubai
(2012-01 - 2016-01)
Handle operational disruptions such as delays, missed connections, baggage issues, and irregular operations.
- Coordinate with departments including ramp, catering, baggage services, immigration, and ground handling agents
- Support and guide staff performance while ensuring excellent customer service
Sales Team leader - Grand Hyatt Hotel - Dubai
(2008-01 - 2012-01)
- Lead and supervise the airport sales team to achieve daily and monthly sales targets
- Promote hotel rooms, services, and special offers to travelers and corporate guests
- Build strong relationships with airport customers, travel agents, and corporate clients
- Provide excellent customer service and assist guests with reservations, transportation, and hotel information
- Coordinate with hotel departments to ensure smooth guest arrivals and VIP handling
- Handle customer inquiries, complaints, and special requests professionally
- Monitor team performance, prepare sales reports, and support staff training and development
- Maintain high brand standards and contribute to increasing hotel revenue and guest satisfaction
