Rana Attia

Business Information Systems (BIS) graduate with international experience in customer service, sales, front-desk operations, and administrative support. Skilled in client communication, documentation, records management, application processing, problem-solving, and Microsoft Office, including Excel. Experienced in working with customers, applicants, sponsors, and international teams in fast-paced, multicultural environments.

Seeking opportunities in banking, customer service, administration, or business operations.

Sales Counselor at Cosmopolitan International Exchange Programs (2026-01 – Present)

• Support applicants throughout and Work & Travel application processes.
• Assist applicants with documentation, application procedures, and program requirements.
• Review and organize applicant documents while maintaining accurate participant records.
• Monitor application progress and follow up on pending requirements.
• Coordinate communication with applicants, sponsors, and host employers.
• Provide customer service and guidance throughout the application process.

Cultural Exchange Program Participant – Hospitality & Guest Relations at Crowne Plaza, Zhoug, IHOP (2025-06 – 2025-09)

• Managed front-desk operations at Crowne Plaza, including guest check-in, check-out, and customer service support.
• Processed POS transactions and handled cash accurately in a high-volume restaurant environment at Zhoug.
• Coordinated guest seating and reservations at IHOP while maintaining a positive customer experience.
• Provided customer service and responded to guest inquiries in fast-paced hospitality environments.
• Developed strong cross-cultural communication, teamwork, and problem-solving skills through daily interaction with international customers.

Youth Mentor & Workshop Facilitator at CARE Egypt

• Facilitated interactive training workshops for teenage girls focused on social empowerment and personal development.
• Delivered awareness sessions on cyber-harassment prevention, online safety, and navigating adolescence safely.
• Guided mentees through capacity-building activities under the "Safety, Empowerment and Protection for Refugees and Host Communities" project.
• Used effective communication and facilitation skills to engage participants and encourage active participation.

Sales Representative at Discounti App (2024-01 – 2024-12)

• Pitched services to prospective clients and converted leads into active business partnerships.
• Reconnected with existing clients to support contract renewals and maintain long-term business relationships.
• Responded to client inquiries and presented tailored sales offers based on customer needs.
• Conducted regular follow-ups to maintain client engagement and support business development.
• Built strong communication, negotiation, and customer relationship management skills.

Bachelor of Business Information Systems (BIS) in Business Information Systems – Higher Institute for Commercial Sciences, Abu Qir (2025-06)